Customer Experience Associate applicants have rated the interview process at DraftKings with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 79% positive. To compare, the company-average is 45.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Experience Associate roles take an average of 13 days to get hired, when considering 14 user submitted interviews for this role. To compare, the hiring process at DraftKings overall takes an average of 22 days.
Common stages of the interview process at DraftKings as a Customer Experience Associate according to 14 Glassdoor interviews include:
Phone interview: 31%
Group panel interview: 25%
One on one interview: 25%
Drug test: 13%
Skills test: 6%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at DraftKings (Lansing, MI) in Jul 2022
Interview
The interview process was quick; I only had to talk with two different Team Leads separately. It was more like a conversation about my past experiences and familiarly with sports and online betting.
Interview questions [1]
Question 1
They asked about my customer-facing experiences and provided some insight about the role.
I applied online. I interviewed at DraftKings (Boston, MA)
Interview
The interview process for this job consisted of two interviews back to back. Both people who interviewed me were very nice and well informed about the company with nothing but positive things to say.
Interview questions [1]
Question 1
Tell me about a time where you had to deal with a difficult customer.
I applied online. The process took 2 weeks. I interviewed at DraftKings (Boston, MA) in Mar 2025
Interview
Zoom call with 2 interviewers both working in the position you are interviewing for. Asked to go over your experience and what led you to Draftkings. Next answered questions on experiences of handling certain situations. Ended with questions to ask the interviewers. The next day was emailed an online assessment which simulates how the role is in answering customer emails.
Interview questions [2]
Question 1
Describe a time you handled an issue with a customer?
I applied online. I interviewed at DraftKings (Boston, MA)
Interview
Interview was very simple. Easy questions. However, they didn't let me know dress code and I showed up in a suit and each interviewer was wearing jeans and a sweatshirt.