8y
Thank you for taking the time to share your feedback. I'm very sorry to hear that it was not the experience that both you I were hoping for!
While you gave some great details above on what happened, I welcome you to reach out directly to me (Nate@Duo.com), to go into further detail so I can fully understand how to coach our internal teams so we avoid this kind of experience moving forward.
Thank you again for your time, and we wish you all the best moving forward!