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      Technical Support Analyst Interview

      Jun 11, 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through other source. The process took 8 weeks. I interviewed at Esri

      Interview

      Very long, full day interviews; role play, and quite exhaustive. Potentially goes past 5 PM. May request the candidate to also engage in a mock customer call. The post interview feedback process can be long and drawn out (up to 4-5 weeks) so plan accordingly.

      Interview questions [1]

      Question 1

      How will you deal with a combative customer?
      Answer question
      2

      Other Technical Support Analyst Interview Reviews for Esri

      Technical Support Analyst Interview

      Jul 24, 2023
      Anonymous employee
      Redlands, CA
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Esri (Redlands, CA)

      Interview

      A lot of interviews with different departments/managers from other units. 2 initial with HR/technical, then all day, then one more with HR to wrap up the process. The all day interview is with about 8 different people.

      Interview questions [1]

      Question 1

      How do you work in a collaborative environment?
      Answer question

      Technical Support Analyst Interview

      Mar 1, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Esri

      Interview

      A series of interviews which include a phone screening, technical call and full day interview. The full day interview is not difficult but it is taxing. GIS experience is useful but not necessarily required.

      Interview questions [1]

      Question 1

      What are ArcGIS Online credits?
      Answer question

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