I applied online. The process took 1+ week. I interviewed at Farmers Insurance Group (Phoenix, AZ) in Sep 2018
Interview
30 Minute phone interview, then immediately scheduled face to face with 2 managers at same time. They showed me around new building, had me do a typing test for 1 minute to see how fast i type, then we sat in a room for about 40 minutes and went over my previous customer experiences, also asked me hypothetical questions and how i would handle that situation.
Interview questions [1]
Question 1
Tell my how you handled a very irate customer situation, what did you do and how did it end?
I applied through an employee referral. The process took 2 weeks. I interviewed at Farmers Insurance Group (California City, CA)
Interview
Interview was consisted of phone screening followed by 2 interviews in the pandemic era. Questions were behavioral based, looking to assess you reaction to scenarios. Panel during the interview after phone screening had upper management, usually 1 manager and 2-3 supervisors.
Interview questions [1]
Question 1
Tell me about a time you had to give a customer bad news
I applied online. The process took 1 week. I interviewed at Farmers Insurance Group
Interview
There was a questionary portion and a writing test portion. The experience was very good and positive. The interviewers are nice and very professional. After the interview they would normally contact you after a few days or less.
