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      FedEx

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      Customer Service Representative Interview

      Sep 24, 2021
      Anonymous Interview Candidate
      South Plainfield, NJ
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 days. I interviewed at FedEx (South Plainfield, NJ) in Sep 2021

      Interview

      Quite possibly the least professional process I've ever dealt with. About 4 hours after I'd applied, I received a call from a recruiter who'd prompted me to do a phone interview. I was open to it, it was my day off, why not. It goes very well, and they inform me that they'll pass the information on to the next level interviewer I applied to so that person can reach out to set up the next interview. I didn't receive anything after that, but the next morning, at just past 11AM, I receive a call from the second interviewer asking if the interview time wasn't good for me. I was confused as to what interview time. They informed me that they emailed me, apparently the night before, with a link for a video interview that morning at 11AM. I was furious. There had been no contact asking about or confirming the time - and the time they had automatically picked was not a good one for me. I politely let them know I was unaware of the time and never agreed to a time but was open to interviewing. The interviewer asked me when I could be available; I stated the following day and a time frame and they said they'd reach out with confirmation. The next day and that time come and go. A few hours after the time frame - and now I'm stalking my email for something - I receive an automated email saying the position is closed. I even try to apply for other positions in the area, and they get auto-closed I suppose because FedEx's system is designed to close out candidates who've recently been turned down. I've never been more livid. So unprofessional. At least I'm glad I don't have to work with that kind of person.

      Interview questions [2]

      Question 1

      What is your past experience in retail?
      Answer question

      Question 2

      Why do you want to work at FedEx?
      Answer question

      Other Customer Service Representative Interview Reviews for FedEx

      Account Manager Interview

      Nov 14, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at FedEx

      Interview

      They get to know you in the interview with some general conversations, but the core of the interview is a series of behavioral questions. You need to be specific about a particular situation or time & give examples in your answer. Just clearly explain the challenge, what needed to be done to resolve it, the action you took & then the final result of those actions. Be real specific on that last part.

      Interview questions [1]

      Question 1

      Tell me about a time you resolved an issue with a challenging customer?
      Answer question

      Customer Service Representative (CSR) Interview

      Nov 11, 2025
      Anonymous employee
      Kamloops, BC
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at FedEx (Kamloops, BC)

      Interview

      Behaviour question like how do you face angry customers? And also why you are interested in this role? Do you have any safety indecent happened with ur coworker explain? What is ur salary expectation?

      Interview questions [1]

      Question 1

      When do you want to join?
      Answer question

      Customer Service Representative Interview

      Mar 18, 2026
      Anonymous Interview Candidate
      Istanbul
      No offer
      Neutral experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at FedEx (Istanbul) in Nov 2025

      Interview

      It was a fast and average process. Mostly basic interview questions asked and also the interviewer was really nice. There were 2 interviews and also a phone call. The last interview with the manager.

      Interview questions [1]

      Question 1

      Can you tell me about yourself? What motivates you? How do you solve problems at work?
      Answer question