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      Customer Experience Advocate Interview

      Oct 30, 2023
      Anonymous Interview Candidate
      Westlake, TX
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Fidelity Investments (Westlake, TX) in Oct 2023

      Interview

      Simple 30 minute phone screening with the recruiter to start off with, then a follow up, then a final interview with the hiring managers who ask a variety of questions from behavioral, and just nice "get to know you questions". They had me take a practice SIE test, just to test the waters, but the score doesn't eliminate you from further assessment. It was a good process, thorough and succinct.

      Interview questions [1]

      Question 1

      "Describe a time you provided your favorite kind of customer service."
      1 Answer

      Other Customer Experience Advocate Interview Reviews for Fidelity Investments

      Customer Experience Advocate Interview

      Apr 10, 2019
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I interviewed at Fidelity Investments

      Interview

      3 Step Process: Phone interview, online assessment, in-person interview. The online assessment is extremely difficult. Don't rush through it and be prepared to answer questions that are mathematically irrelevant in a day-to-day situation.

      Interview questions [1]

      Question 1

      Are you comfortable in a call center environment?
      Answer question