I applied through a staffing agency. The process took 3 months. I interviewed at Fidelity Investments (Omaha, NE) in May 2024
Interview
It was kind of a double repeated interview first by the recruiter that asked me the same questions as my first phone interview, which then wasn't related to the company at all and deciphered somehow relayed to them but became unresponsive
Other Customer Care Representative Interview Reviews for Fidelity Investments
I applied through an employee referral. I interviewed at Fidelity Investments (Covington, KY)
Interview
Lots of basic interview questions. Asked a lot of questions. Answered a lot of questions. Just so many questions and questions a bunch of questions. I answered them all. Every question I answered
They asked questions in the STAR format. They were mostly about customer relations and how to study the SIE test. The interviewer shared information about the position and asked if it was a good fit.
Interview questions [1]
Question 1
Tell me about a time you had a customer who was difficult?