I applied in-person. The process took 2 weeks. I interviewed at Fiserv (Amherst, NY) in Mar 2015
Interview
Phone interview then in person interview then an offer. Very smooth process. Recruiting was amazing. Great facility, friendly atmosphere. You must pass a background check, and drug test to complete the hiring process.
I applied online. The process took 1 day. I interviewed at Fiserv (Krionérion, Attica) in Jan 2020
Interview
After introducing ourselves, they BI Manager and the Team Leader of Workforce Analytic asked me further details on the information on my CV and some questions on what-if scenarios. After that they explained in bullets what the team is doing in daily basis. Finally I did 4 tests, one about statistical knowledge, one on R programming one in SQL and one on Excel.
Interview questions [1]
Question 1
What factors could play a significant role in achieving 80% of call coming to the call center getting answered (not solved) in less than 30 seconds?