Flowroute interview questions

The job, in a nutshell was to help people navigate the website and deal with billing issues. 2 panel interviews each with 3 people. Lasted approximately 2.5 hours. Almost both interviews were the same but the first one started off awful for me. I wanted to leave but felt trapped and anxious. When one of the persons interviewing me could tell I was struggling a question, with a smug grin asked me “Do you even remember what our names are?” Of course I did not. My stomach sank and I wanted out. There was a quite strange feel inside the lovely silent office. The looping questions. Wow. It was like being poked in the same spot over and over and over. —————- “What would you do if a coworker was slacking off and blaming you for the lack of production?” Okay, I would confront them and ask if I can do anything to help them if they are struggling. “What if that doesn’t work?” I would assess the situation again, speak with the supervisor and pick up my work pace. “Okay, what if your supervisor doesn’t believe you and sides with your coworker?” I hope it wouldn’t come to that point but I would start logging all my work diligently and reporting directly with our supervisor on who is doing what. “What if that doesn’t work?” Is this common? “Okay we’ll just move on...” ——————— What just happened? I would like to thank the person who I spoke with on the phone and came down to get me when I arrived. She was the only person that smiled and made me feel welcomed.