Follett Interview Questions | Glassdoor

Follett Interview Questions

Updated Feb 12, 2017
148 Interview Reviews

Interview Experience

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  1.  

    Implementation Engineer Interview

    Anonymous Interview Candidate in Chicago, IL
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at Follett (Chicago, IL) in February 2017.

    Interview

    Recruiter emailed asking for times available for a phone screening. Supplied multiple time slots over a series of days. Received an email the next day asking if I could have the call in 30 minutes.
    Recruiter called me several minutes later than scheduled, but the call went well and she indicated the hiring manager had already reviewed my credentials and was looking forward to speaking with me.
    A phone interview was scheduled at that time with the hiring manager. After not receiving a call 20 minutes into the scheduled time, I emailed the recruiter asking if she could either let me know if the interview had been canceled or rescheduled. She did not respond, though several days later I did receive a 'Complimentary Career Transition Support' offer for 6 months. I'd have rather had a cacelation notice.

    Interview Questions

    • Asked about technical skills as described explicitly in posted job description.   Answer Question
  2.  

    Team Member Interview

    Anonymous Employee in San Marcos, CA
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied through an employee referral. I interviewed at Follett (San Marcos, CA) in December 2016.

    Interview

    The interview was quick and easy. I was only asked 3 questions and was free to go. They also had me fill out an availability form before they got the interview started.

    Interview Questions

    • 1. What would you do if you had an angry customer?
      2. What is your name?
      3. What job experiences do you have?
      4. Tell me more about you  
      Answer Question
  3.  

    Sales Associate Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. I interviewed at Follett.

    Interview

    The process was incredibly easy -- it was formatted as a group with reasonable questions that were relevant to the position. At first I thought that it was off that someone young-ish (around m age) was conducting the interview until I was called in for a second with the manager. It is a college bookstore, so I now understand that it's beneficial for the company to get a feel of candidates from fellow students. (My first interviewer had also been with the company for three years, since he was a freshman, so he had experience in doing what I was applying to.)

    Interview Questions

    • If you were put into a position where a customer became irate, how would you handle it?   Answer Question
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  5.  

    Sales Associate I Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Interview

    Super relaxed, easy interview. The staff was nice and friendly and not intimidating at all. Made me feel like I was going to be part of a team. My interview was a group one that consisted of 3 people.

    Interview Questions

  6.  

    Digital Marketing Interview

    Anonymous Interview Candidate in Westchester, IL
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Follett (Westchester, IL) in September 2016.

    Interview

    The interview process was not coordinated and lacked follow up.

    First there is the generic phone screening, then you have an in person interview with at least 4 members of the team, 2 junior level employees who you would be working with and then the second half the interview with a manager and the hiring manager.

    The first half of the interview is where you really learn the pain points of the lean team and how stressed they are. The second half of the interview is where you get answers to your questions about daily responsibilities. You learn that there is a lot of red tape, in the end you cannot say no (even if it makes no sense) and that everyone (internal and external stakeholders) feels that the marketing department doesn't know what they are doing but they rely on them to get their message out.

    Forget about follow up. After I had an in-person interview, everyone went dark. I did the polite task of sending thank you emails and received only one response back. HR didn't follow up with any feedback. I followed up a couple weeks after the interview with HR and no feedback. Not even an automated generated "sorry, you aren't the right candidate" email. I tried one last time for any feedback and still received no response.

    The sad thing is, I know they read my emails and when they read them. I have an app that allows me to track opened emails I send out. It is so disappointing, especially for a company such as Follett to act like this. I had high hopes for this company, but experiencing such negativity first hand leads me to believe all the negative reviews are true.

    Job applicants should be treated fairly and not like trash.

    Interview Questions

  7.  

    E-Commerce Fulfillment Lead Interview

    Anonymous Employee in Portland, OR
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Follett (Portland, OR) in August 2016.

    Interview

    It was a fairly simple process. I found the opportunity online on Craig's List and replied to the ad. About 1.5 weeks later, my now supervisor replied to my email asking me to come in for an interview in the next day or two. The normal interview questions were asked.

    Interview Questions

    • What experiences have you had in the past that would make you an excellent candidate for this position? When you have come across an unhappy customer, what were the steps you took to ensure a positive experience for them? What managerial experience have you had that relates to this position? How do you best motivate employees to get the job done?   Answer Question
  8.  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Follett (Chicago, IL) in August 2016.

    Interview

    Over the phone and nice people to talk with. They are really interested in what your passions are as well as being informative about the position. They want to know what aspects of the job you are interested in, which was nice to hear. The process was a bit long, but it involved multiple steps with a few phone interviews and work samples.

    Interview Questions

  9.  

    Sales Associate Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Follett.

    Interview

    Got a call one day.Applied and was offered a job at the end of the interview.I was given a lot of promises such as a pay raise and more but none of it happened.Manager asked me to bring in my school schedule and they could accommodate it.

    Interview Questions

    • Why do you think that your a fit?What experience is relevant to this job.Why do you want to work here and do you go to school?   Answer Question
  10.  

    Cashier/Sales Associate Interview

    Anonymous Employee in Warner Robins, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Follett (Warner Robins, GA) in July 2016.

    Interview

    The process took 2 weeks. I applied online. I received phone call a week later i went to the interview (very simple). I got the job a few days later. Very simple process

    Interview Questions

    • What does customer services mean to you?   1 Answer

    Negotiation

    nonegotiation

  11.  

    Sales Associate Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Follett in July 2016.

    Interview

    I saw an advertisement for the job outside the bookstore. A cashier gave me a slip with instructions on how to apply. I applied on the website. I received an email asking for my summer and fall availability. Later on received an email to schedule an interview. The interview was with two other people. We were asked about past work experiences and were all offered the job before the end of the interview.

    Interview Questions

    • What department did you want to work in?   1 Answer
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