Follett Reviews | Glassdoor

Follett Reviews

Updated May 24, 2017
875 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
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Follett President/CEO Ray A. Griffith
Ray A. Griffith
98 Ratings

875 Employee Reviews

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Pros
Cons
  • Upper management can be really political (in 52 reviews)

  • Not much opportunity for development and low pay (in 44 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Trade book Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tradebook Manager in Washington, DC
    Former Employee - Tradebook Manager in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team-oriented environment, beautiful campus store, opportunity to work with authors, publishers, and faculty and students.

    Cons

    There are no disadvantages for this company.

    Advice to Management

    None-it's a great company


  2. "The company is very laid back."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Atlanta, GA
    Current Employee - Sales Associate in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Follett part-time (Less than a year)

    Pros

    Working at a bookstore has benefits such as discounts and getting well versed in campus information. It's convenient to work on campus.

    Cons

    The pay could be way better. I'm sure the company names a lot of money. For the work that we do we should be making more.


  3. "Retail Assitant"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Dallas, TX
    Former Employee - Retail Sales Associate in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    It was the best place to work. I was my first job ever and i loved the experience. The environment is conducive.

    Cons

    I really didn't have any problem working for them.


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  5. "Barista"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Arlington, TX
    Former Employee - Barista in Arlington, TX

    I worked at Follett part-time (More than a year)

    Pros

    Flexible with student hours, discounts for employees, options for tuition reimbursement (full-time only), options for benefits (full-time only), beginning wage at $9 an hour

    Cons

    Tuition reimbursement only offered to full-time employees and for individuals seeking a business degree, designed for bookstore sales and not food sales, lacks benefits compared to corporate Starbucks due to licensed status, does not allow baristas to accept tips. The company has recently been unable to offer annual raises.

    Advice to Management

    Rework the policies and regulations for your food locations. Compared to corporate Starbucks, we lack benefits such as transferable discounts, free products, flexible tuition payment, tips, etc. It is ridiculous that food employees are not allowed to accept tips--you are doing your employees a huge disservice and are lowering the incentive for productive and efficient work. The expectations and standards should be different for food retail and merchandise. Bookstores can close in 30 minutes with 2 employees, food services require much more time and manpower to effectively meet health code standards regarding closing and opening duties.


  6. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Tempe, AZ
    Current Employee - Sales Associate in Tempe, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Follett part-time (Less than a year)

    Pros

    I am working while in school, and they make it easy by scheduling around my availability. It is also nice to work with students my age, while still gaining experience and connections with upper management.

    Cons

    They hire and fire a lot of people. It is sometimes difficult to see people come and go. I sometimes get fewer hours than I would like.

    Advice to Management

    Focus on using direct and explicit communication skills. The biggest problem with the store is that information does not get past along to the right people, and it creates issues.


  7. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Brentwood, NY
    Former Employee - Sales Associate in Brentwood, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Follett part-time (More than a year)

    Pros

    Flexible with hours for student employees
    Convenient locations for students
    Worked with nice people, good environment
    Easy tasks
    Great teamwork

    Cons

    Not easy to move up to management or other positions in the store
    Depending on the position, excessive standing but it's retail


  8. "Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Orlando, FL
    Current Employee - Store Manager in Orlando, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Follett full-time (More than a year)

    Pros

    Flexible hours, decent compensation, great work environment, and management/corporate willingness to promote

    Cons

    Salaried positions, busy and long work weeks during peak periods


  9. "Follett Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Athens, GA
    Current Employee - Sales Associate in Athens, GA
    Neutral Outlook
    No opinion of CEO

    I have been working at Follett part-time (More than a year)

    Pros

    Well managed. People were easy to work with and I learned a lot about being a sales associate

    Cons

    Computer software and processing equipment seemed outdated and tended to slow down the checkout line.


  10. "Bookstore"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Temp Wor in Arlington, TX
    Former Employee - Temp Wor in Arlington, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Follett part-time (More than a year)

    Pros

    A good place to work as a student

    Cons

    Work hours keep changing every week


  11. "Lead Textbook Buyer"

    Star Star Star Star Star
    • Senior Management
    Former Employee - Lead Textbook Buyer in Raleigh, NC
    Former Employee - Lead Textbook Buyer in Raleigh, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Follett part-time (More than 3 years)

    Pros

    Excellent leadership in Dave Hicks. Decent pay, fun atmosphere.

    Cons

    Seasonal work, occasional paperwork, procedure overload.

    Advice to Management

    Dave Hicks is the best manager I have ever worked for. Wouldn't change a thing!


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