Follett Reviews | Glassdoor

Follett Reviews

Updated March 22, 2017
838 reviews

Filter

Filter

Full-time Part-time

2.9
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Follett President/CEO Ray A. Griffith
Ray A. Griffith
86 Ratings

838 Employee Reviews

Sort: Popular Rating Date

Pros
  • good work/life balance for a non-traditional retailer (in 33 reviews)

  • Flexible schedule - great people to work with (in 37 reviews)

Cons
  • Upper management can be really political (in 51 reviews)

  • Not much opportunity for development and low pay (in 41 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Trade book Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tradebook Manager in Washington, DC
    Former Employee - Tradebook Manager in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team-oriented environment, beautiful campus store, opportunity to work with authors, publishers, and faculty and students.

    Cons

    There are no disadvantages for this company.

    Advice to Management

    None-it's a great company


  2. "Great beginner's job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Follett part-time

    Pros

    Discounts, and flexibility with schedule.

    Cons

    Pay isn't the best, not much room for growth in the company, and hours vary.


  3. "Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Savannah, GA
    Former Employee - Store Manager in Savannah, GA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Follett full-time (More than 5 years)

    Pros

    Great team environment. Great opportunities to advance your career. I started as a sales associate and worked my way up to Store Manager.

    Cons

    Benefits could be a little bit better, but they are satisfactory. Other than that, there are no cons to working for Follett


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Follett full-time (More than 10 years)

    Pros

    experience and good upbringing of professional development

    Cons

    disconnect in the chain of command

    Advice to Management

    listen to your grunts


  6. "Team Member I"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Follett part-time

    Pros

    Flexible with school schedule and great people to work with

    Cons

    Not much opportunity for development and low pay


  7. "Team Member I"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Follett part-time

    Pros

    Flexible with school schedule and clubs

    Cons

    Loss of hours during down periods


  8. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier
    Former Employee - Sales Associate/Cashier
    Recommends

    I worked at Follett (More than a year)

    Pros

    Flexible hours, great management

    Cons

    Not much opportunity for development


  9. "Loved the experience"

    Star Star Star Star Star
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Follett part-time

    Pros

    Great on campus part time job

    Cons

    None that I can think of


  10. "Good Managers, Mediocre Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Portland, OR
    Former Employee - Sales Associate in Portland, OR
    Neutral Outlook
    No opinion of CEO

    I worked at Follett part-time (More than a year)

    Pros

    Good people worked here, managers cared about you succeeding.

    Cons

    Bottom line is all that counted. Doing well just meant you needed to do better next time.


  11. "Follett is unscrupulous in layoffs and terminations."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Follett full-time

    Pros

    Good place to meet high-level Education Professionals.

    Cons

    Little or no communication between Store Management and Regional Managers. Policies and Procedures change frequently without notice. There is conflicting direction given depending on who you work for and other store managers. Constant reorganization of the company from top levels down to the part time employees, accompanied with random layoffs and terminations. They are struggling to compete with online textbook purchases.

    Advice to Management

    One of the values a Follett is supposed to exhibit is transparency, in order to establish trust with you customers. This doesn't happen when there is so much turnover in the stores,



Showing 838 of 860 reviews
Reset Filters