Follett Reviews

Updated Jun 16, 2021

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Found 1,769 of over 2K reviews

3.4
56%
Recommend to a Friend
61%
Approve of CEO
Follett President and CEO Patrick Connolly
Patrick Connolly
155 Ratings
Pros
  • "Has flexible hours for student workers(in 93 reviews)

  • "It was usually slow, but the work environment was great(in 77 reviews)

  • Cons
  • "There were no cons besides getting low pay(in 101 reviews)

  • "Lack of Leadership from upper management(in 70 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Follett and is not affected by filters.

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    1. 5.0
      Current Employee, less than 1 year

      Good hiring experience, learned a lot

      Jun 11, 2021 - Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The hiring and training process was smooth and efficient and it was a good overall experience. Learned a lot about sales and suppliers and improved a lot of my soft skills.

      Cons

      Some of the managers weren't the friendliest and if there was time between tasks they were on our backs about finding work to do.

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    2. 1.0
      Current Employee, more than 5 years

      1 raise in 5 years, 2 raises for coworkers that have been there 10 years

      May 27, 2021 - Software Support Specialist in McHenry, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      If you like a hostile work environment this is the right place for you.

      Cons

      Hostile work environment, High value of nepotism. Hardworking employees are not valued at all, always overlooked, no specific qualifications for when you're ready to move up to the next tier. Was told by a manager of another department to look outside of Follett for a job after an interview with them. After only having one raise after being hired on full time, then to learn they were cutting employees within Software Tech Support not IT department. They recently outsourced their Development team to India and laid off if not all of Development.

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    3. 4.0
      Current Employee, more than 1 year

      Worklife

      Jun 16, 2021 - Store Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Easy customers to work with. School is very nice to work with.

      Cons

      Long hours during rush weeks.

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    4. 4.0
      Former Employee

      Great job

      Jun 16, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great work experience with very communicative supervisors

      Cons

      The pay was kinda low

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    5. 5.0
      Former Employee, less than 1 year

      Great place but COVID-19 laid me off

      Jun 8, 2021 - Bookstore Clerk in Newark, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great staff and Customers, and you get to be around amazing books all day.

      Cons

      Standing on Feet all day. unless your'e moving around it can get straining.

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    6. 4.0
      Former Employee, more than 1 year

      Follett Bookstore Key Holder Position

      Jun 7, 2021 - Key Holder in Kansas City, MO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very laid back management style, coworkers very easy to get along with.

      Cons

      typically the pay is on the lower end of the spectrum.

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    7. 5.0
      Former Employee, less than 1 year

      Decent First Job

      Jun 7, 2021 - Sales Associate/Cashier in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      lots of hours, easy work, employee discount

      Cons

      sometimes boring, but not that bad for a minimum wage job

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    8. 4.0
      Former Employee

      Decent Part-Time Job

      Jun 8, 2021 - CSA - Customer Service Associate in Athens, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible Schedule, decent work environment

      Cons

      required to work Saturdays in the Fall

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    9. 5.0
      Current Employee

      Pretty good

      Jun 7, 2021 - Sale Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It’s an easy job a bit busy at times but great

      Cons

      Nothing I can think of

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    10. 3.0
      Current Employee, more than 3 years

      Not Horrible, Not Great

      Jun 14, 2021 - Team Lead 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Easy job, very quick to get the hang of things, hours flexibility

      Cons

      no room for advancement, upper-management a joke at times

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    Viewing 1 - 10 of 1,769 Reviews

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