Follett Reviews | Glassdoor

Follett Reviews

Updated June 19, 2017
895 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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Approve of CEO
Follett President/CEO Ray A. Griffith
Ray A. Griffith
101 Ratings

895 Employee Reviews

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Pros
Cons
  • Upper management can be really political (in 52 reviews)

  • Not much opportunity for development and low pay (in 45 reviews)

More Pros and Cons

  1. "Sales associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Potsdam, NY
    Current Employee - Sales Associate in Potsdam, NY

    I have been working at Follett part-time (More than 3 years)

    Pros

    Easy work environment and slow during non rush times

    Cons

    Very fast and intense during beginning and end of college semesters

    Advice to Management

    My manegment was great, very understanding. The type of manager you don't let down because they treat you so well


  2. "Team Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tean Lead in Dallas, TX
    Former Employee - Tean Lead in Dallas, TX
    Doesn't Recommend

    I worked at Follett part-time (More than 3 years)

    Pros

    The store where I worked was great. The coworker were fantastic, and the mangers were kind and understanding .

    Cons

    The pay is not that great . They start with the minimum wage and you get a 10 cent raise every 6 months to a year.

  3. "Great place to work needs better pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in Milwaukee, WI
    Current Employee - Associate in Milwaukee, WI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Follett part-time (More than a year)

    Pros

    Everyone cares about doing a good job. Decent hours.

    Cons

    Very low wages for pretty hard work.

    Advice to Management

    Get better pay for your employees


  4. "Online Order Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Online Order Specialist in Houston, TX
    Former Employee - Online Order Specialist in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Follett part-time (More than a year)

    Pros

    Flexible hours, good upper management.

    Cons

    Slightly unstructured, job titles are not indicative of actual work being assigned.

    Advice to Management

    Keep the atmosphere business casual and friendly to all employees and customers


  5. "A decent college job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Chicago, IL
    Former Employee - Sales Associate in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Follett part-time (More than a year)

    Pros

    I worked at a bookstore at a University and enjoyed my time there.

    Cons

    The pay was pretty poor when I worked there.

    Advice to Management

    Management at a store level was awesome; never dealt with anyone higher than the store level.


  6. "Operations Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Terre Haute, IN
    Former Employee - Operations Manager in Terre Haute, IN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Follett full-time (More than a year)

    Pros

    Friendly management and staff as well.

    Cons

    None that I can think of.


  7. "Asst. Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Mountain Home, AR
    Current Employee - Assistant Store Manager in Mountain Home, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Follett full-time (More than a year)

    Pros

    Flexibility, great hours, extremely understanding, the company recognizes their own employees and has great incentives for goals.

    Cons

    Upset instructors/customers due to books being marked up.

    Advice to Management

    Management is amazing, we currently do not have a store manager but our regional manager has stepped in and helped us tremendously. Also, every other store manager I've dealt with at other stores are fantastic.

  8. "Team Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in West Point, GA
    Current Employee - Team Lead in West Point, GA

    I have been working at Follett part-time (More than a year)

    Pros

    Interaction with students, faculty, and staff.

    Cons

    Poor store management on the part of the main Store Manager.

    Advice to Management

    Tell your employees what they are doing right sometimes instead of always being them down, and belittling them.


  9. "The company is very laid back."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Atlanta, GA
    Current Employee - Sales Associate in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Follett part-time (Less than a year)

    Pros

    Working at a bookstore has benefits such as discounts and getting well versed in campus information. It's convenient to work on campus.

    Cons

    The pay could be way better. I'm sure the company names a lot of money. For the work that we do we should be making more.


  10. "Barista"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Arlington, TX
    Former Employee - Barista in Arlington, TX

    I worked at Follett part-time (More than a year)

    Pros

    Flexible with student hours, discounts for employees, options for tuition reimbursement (full-time only), options for benefits (full-time only), beginning wage at $9 an hour

    Cons

    Tuition reimbursement only offered to full-time employees and for individuals seeking a business degree, designed for bookstore sales and not food sales, lacks benefits compared to corporate Starbucks due to licensed status, does not allow baristas to accept tips. The company has recently been unable to offer annual raises.

    Advice to Management

    Rework the policies and regulations for your food locations. Compared to corporate Starbucks, we lack benefits such as transferable discounts, free products, flexible tuition payment, tips, etc. It is ridiculous that food employees are not allowed to accept tips--you are doing your employees a huge disservice and are lowering the incentive for productive and efficient work. The expectations and standards should be different for food retail and merchandise. Bookstores can close in 30 minutes with 2 employees, food services require much more time and manpower to effectively meet health code standards regarding closing and opening duties.


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