I applied online. I interviewed at Four Seasons (Lanai City, HI) in Jan 2025
Interview
4 Interviews covering situational analysis and understanding where you are going to be living. Quesrtions about how to handle upset guest are certain scenario that may pop up. Previous experience in hospitality handling an upset customer.
Interview questions [1]
Question 1
What is one time you dealt with an upset customer in a customer service role
Quick interactive informative and professional. My interviewer was eager to answer any questions to really get a sense of what I was looking for and assure the company was aligned with both of our expectations.
