I applied online. The process took 1 week. I interviewed at GEICO (Virginia Beach, VA) in Aug 2013
Interview
The most intense interview process I've ever been through. First was a phone interview, then a computer and type test. If you passed that, then you had a personal interview, followed by a 45 minute roll play in which you are given a packed you have time to review about several mock companies and their services and products they provide. Then your interviewer will leave the room, call you on the phone in the room, pretending to be a customer for one of the companies in the packet and you have to struggle through the packet and provide both company and customer interaction services. (This is approximately three phone calls.)
Interview questions [1]
Question 1
Have you ever worked in a call center environment before?
you had a phone interview, then an in person interview and then a test and an interview with HR, and then listen on the phones to other agents doing calls, and then a final interview with the department you are getting hired for.
I applied online. I interviewed at GEICO (Tucson, AZ) in Jan 2021
Interview
There will be 3 stages of interviews you will have to go through, 1 is about experience and interest, 2 is about how to react in different call scenarios, and 3 is talking to the acting manager himself, and he decides whether or not you are eligible. He will want to know how you see your future at GEICO, and how you see yourself in your own future as well. just be confident in yourself and be honest. If you have your bachelors degree that already puts you in line for advancement for management, if not then that's fine, they will inform you that in order to advance you will need your bachelors.
I applied through an employee referral. I interviewed at GEICO (Virginia Beach, VA) in Mar 2020
Interview
1) online application
2) phone interview
3) computer test
4) sales role play with hiring manager
5) side by side shadowing with a live sales rep on the floor.
6) job offer
7) hair follicle drug screening