GEICO Reviews

Pros

Work from home if you meet your goals, full benefits, flexible.

Cons

I do not have any cons

Pros

A pro is they provide health insurance , so at least my therapist and psychiatrist are covered because GEICO caused me to have a mental breakdown, so at least I just have a copay to become anything other than depressed

Cons

Layoffs, poor work conditions, gaslighting, Union busting, misleading, risk of getting fired if you underperform , records every click you make on your computer, everything you type, you aren’t a human being . CEO is a hedge fund manager, meaning he was hired to cut costs. Now we are understaffed and they don’t care at all but say we need to be able to achieve such unrealistic metrics. NOT A REGULAR CALL CENTER, IF YOUR USED TO WORK WITH HIGH CALL VOLUMES AND THAT CULTURE THIS IS NOT IT YOU WONT FIND OUT HOW BAD IT IS UNTIL AFTER TRAINING

Pros

health insurance began immediately (no waiting period), high starting pay even for new trainees, decent computer-based training program. they do tend to favor promoting from within which is nice and there are ample opportunities for advancement (promotion+significant raises) if you're good at your job and/or genuinely enjoy it. and are a morning person.

Cons

office was FREEZING, desks were very uncomfortable, perfect example of a corporate cubicle farm, zero flexibility from management for schedule/work hour preferences during training & even after completing training even though they are open ~18hrs per day. strict requirements and escalating hoops to jump through that you are not immediately informed of (really it was manipulative goalpost moving) when it came to wanting to work in a different department or work another 8hr shift window. laughably poor and unreasonable accommodations for employees with documented disabilities. "return to work/office" after the immediate threat of Covid was over is obviously because they own the building and want to get their money's worth. they lost a ton of excellent, long-term employees and even new, promising ones because of their stubborn mandate to return to the office to do the same job everyone had been doing even better/more efficiently from home. the quiet part they won't say out loud: middle management has nobody to micromanage if they don't have butts in seats but they phrase it as "coaching is more effective in person".

Pros

GEICO is the Disneyland of companies to work for. Up front, great pay, benefits, 401k.

Cons

What you don't see is the underbelly. The behind the scenes like associate satiafaction. Profit is 99% of their priority with 1% being turnover. The demands of agents vs the reward is not there any more. Been there a long time and the "changes: some of the new higher-ups have made do not make me feel valued. I feel like I'm easily replaced with a malleable robot they train new. No matter how hard I worked and dedicated myself to be the ideal employee, the constant threat of write ups for not meeting certain "metrics" and the threat of losing WFH ... the goals, while attainable are stress inducing and the fear of losing a good paying job keeps folks in compliance. They don't do profit sharing any more. So realistically, they aren't better than any other employer. They used to be. I used to feel like an asset. Now I can't wait to move on, I'm even willing to take a pay cut (within reason) to get away. Now they are taking away the option to work from home after so many worked themselves weary to "earn it." Goes to show they aren't really listening. They are losing customers over these huge price hikes. We're gonna end up like 90s GEICO if someone doesn't reevaluate Mr. Combs' ideas.

Pros

no promotions available, no profit sharing, bad pay, high turnover, high amount of work, constant changes with no training

Cons

This company is now a joke. It used to be the career to land in my area. Now, they dont train you, they hardly pay you, they will increase your workload whenever they want, they are rearranging the company and none of the changes make sense for employees or even for customers. I tell everyone I know NOT to carry GEICO insurance as they are expensive and IF you ever need to file a claim, I can guarantee it will NOT be handled properly. If you apply and get hired, good luck surviving. Make sure its only a temporary job if you HAVE to apply here.

Pros

I have taught myself how to overcome the ever changing challenges in the workplace to provide excellent service!

Cons

Management cares about nothing more than for you to “TaKE tHOSe CALls!!” Most of the upper management have no experience in either line of insurance but dictate how you should be handling calls. They barely understand the insurance verbiage but have much to complain about with our performance. Also your metrics suffer for things that are out of your control such as rates and other restrictions placed on insureds by the company. We are coached “ our rate is our rate” be that as it may the rates are on average almost 2x our competitors but we are expected to retain customers and offer them nothing to stay. How? When you bring to management’s attention’s the challenges that arise from lack of resources in order to provide “excellent service” immediate supervisors only want the title of the position but don’t actually want to assist in resolving issues nor clarifying information to questions it’s a revolving door or simply because we lack resources and answers to provide customers with clear information which is a horrible cycle of the blind leading the blind and it shows in the customer surveys. A few times a month we have team meetings which pretty much are a group bashing to yet again tell us how bad employees we are and spring on new changes to challenge employees. Horrible environment to work in.

Pros

Great health insurance Tuition reimbursement

Cons

Micromanaging to the point that you can’t get your real work done Actively laying off employees and hiring new people they can pay less Zero work/life balance Completely non-transparent officers and upper management Arbitrary, nearly impossible metrics Culture of fear Insane workload

Pros

Opportunity to move to different departments. Given that you work within 50 miles of your office location.

Cons

I’m a 6 year employee with an excellent metric record. 3x GEICO Chairman. Given permission to move from Lakeland to Jacksonville during COVID given that I maintain my 4.6 - 4.8 out of 5 metrics. I have done that. New rule this June? You have to live within 50 miles of the co to work there. They will not allow me to work out of the Boat claims office here in Jacksonville. Even though the manager gave me permission to if they approved. They have not even offered me a position out here or another option. Just letting it sit in the air . So now I have to figure out how to take care of my family after June 10th.

Pros

Pro? Quite literally nothing at this dumpster fire of a company.

Cons

No regard for associate mental health. You can be drowning and no one will know because they won’t ask, even when your performance is different than usual. The switch from UHC to Cigna causes associates to pay more for health services because prescriptions and established providers aren’t covered in network now. Lack of management support and transparency. One superior tells one story on Monday, a different manager tells a different story on Tuesday, then corporate releases an email with different information at 5PM on Wednesday once a bulk of the workforce has logged off for the day. The metrics can make or break you, even when management knows they are cyclical based on the types of calls received, call volume, etc. The reporting is drastically flawed and almost never works. It’s difficult to run reports for 674 requests for updates when the dang report won’t load or hasn’t been updated in days. Hard working employees stay stagnant or lose their jobs while people who get lucky with tenured/high skilled agents and do nothing and keep their jobs or get raises, promoted, etc. Forced to make decisions I didn’t ethically support, but I couldn’t be seen as defiant and risk losing my job. Sexual harassment is not taken seriously.

Pros

- the pootential to move up - the potential to get pay increases - can qualify for hybrid working

Cons

- lower pay than most insurance companies - when moving up to a new position, they do not have tolerance for you learning the new position. - the communication is not always clear - was told that it was cheaper to fire employees and hire new ones