GEICO Reviews | Glassdoor

GEICO Reviews

Updated July 19, 2018
3,280 reviews

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3.3
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GEICO CEO Bill Roberts
Bill Roberts
5 Ratings

3,280 Employee Reviews

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Pros
Cons
  • "Not enough work-life balance or flexible work options to telecommute" (in 150 reviews)

  • "Call center environment can be difficult at times" (in 152 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (90)

    "Geico Claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GEICO full-time

    Pros

    Geico is overall a good company. If you work hard, you will be rewarded in the form of raises, more favorable shifts, and promotions. At the entry level, each supervisor is assigned to about 9 employees, so you can have more individualized attention. With that being said, there are also sup's all over the floor so if yours is busy, another is happy to help. The environment is friendly, often having parties and contests to boost office morale. Pay is good, benefits are excellent

    Cons

    Very micro managed, very strict metrics (but everything is layed out in front of you so its not unexpected) some unfavorable shifts. Not a lot of work/life balance, you clock in and go go go until you clock out, can be stressful.

    GEICO Response

    Aug 28, 2017 – Branding/E-Recruitment Specialist

    Thank you so much for taking the time to review us! One of the things that we pride ourselves on is that our associates are truly devoted to creating a caring, family-like atmosphere. The job is... More


  2. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GEICO full-time

    Pros

    There is a lot of growth potential

    Cons

    Depends on the department you're in

  3. "Room for Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at GEICO full-time

    Pros

    Pay
    Benefits
    Challenge
    Growth potential
    Insurance License provided

    Cons

    Lengthy probation period
    Constant change of supervisors for new hires


  4. "Customer Service/ Call Center Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richardson, TX
    Former Employee - Anonymous Employee in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GEICO (Less than a year)

    Pros

    Pay was good
    Multiple pay raises
    Good benefits
    Mature Environment

    Cons

    Schedules suck
    Not as easy as they portray it is to promote to different departments
    Requirements to meet stats are at times unattainable


  5. "Customer service agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative III in Fredericksburg, VA
    Current Employee - Customer Service Representative III in Fredericksburg, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GEICO full-time (More than 3 years)

    Pros

    The people are amazing. We work in teams and each team is really like a family. The training and feedback you get helps you to be successful. They do a great job at listening to their agents opinions and complaints. Opportunities are endless as well.

    Cons

    It’s a huge company so sometimes you feel like you are just a number however if I have any issues I speak up and for the most part I feel heard. Parking can suck depending on your shift. After work you will feel drained everything is fast paced.

    Advice to Management

    Keep listening to your associates because we are on the front line. You guys do a great job at making improvements and keeping morale up.


  6. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GEICO full-time

    Pros

    Excellent pay and atmosphere

    Cons

    It’s strictly corporate. You’re no longer you. You’re more of just a employee number who earns and meets and the numbers.

    Advice to Management

    Get to know the employees.


  7. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at GEICO full-time

    Pros

    Fun environment to be in. Lots of young people.

    Cons

    Salaries are a bit low

  8. "Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at GEICO full-time

    Pros

    Great management and supervisors, excellent compensation and culture of encouragement.

    Cons

    Unreasonable goals, especially for metrics like connecting car insurance customers with other services.


  9. "Decent work-life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Attorney in New Orleans, LA
    Current Employee - Staff Attorney in New Orleans, LA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at GEICO full-time (More than a year)

    Pros

    Lots of trial experience & action
    Great benefits/401 K
    Excellent work-life balance
    Profit sharing
    Understanding/empathetic immediate supervisors
    Great workplace atmosphere

    Cons

    No paid maternity leave
    Compensation not competitive

    Advice to Management

    Provide more competitive salaries and some type of paid maternity leave; raises/promotions are based on your annual earned salary - so women who are out for 8 weeks to have a baby are not only unpaid, that's 8 weeks not earning money on which raises are based, so it hurts them have kids. But overall, work-life balance is optimal, managing attorneys are available to help anytime, but they don't micromanage. I get plenty of courtroom action, which is great. The benefits are decent but you have to work here long enough to take advantage of the best perks. Managing attorneys take care of their attorneys and have their backs, which is a great feeling. Support staff could be handled better.


  10. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GEICO full-time

    Pros

    Full benefits and great pay

    Cons

    Hard to maintain a work life balance


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