GEICO Reviews

Updated May 18, 2021

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3.5
58%
Recommend to a Friend
84%
Approve of CEO
GEICO CEO Todd Combs
Todd Combs
511 Ratings
Pros
  • "Wonderful benefits Profit sharing bonus(in 822 reviews)

  • "great benefits great company great service(in 509 reviews)

  • Cons
  • "No work life balance or work from pre COVID-19(in 240 reviews)

  • "Difficult to advance, Micro managed(in 158 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of GEICO and is not affected by filters.

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    1. 5.0
      Current Employee, more than 3 years
      Featured Review

      Great Company and Great Training

      Feb 4, 2021 - Customer Service Agent in Poway, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Pay with level and annual raises Fun work environment Extensive Training Paid licensing Profit Sharing

      Cons

      customers are hard to deal with, but management is supportive

      1 person found this review helpful
    2. 5.0
      Former Employee, less than 1 year

      Working at Geico

      Apr 17, 2021 - Quality Assurance Analyst 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It was a great environment

      Cons

      Do not have any that come to mind

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    3. 4.0
      Current Employee, less than 1 year

      It is what you make it

      Apr 23, 2021 - Customer Service Representative in Woodbury, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good pay. Management is nice and support you. Started most policyholders that call In are generally nice. Trust me when I say it really depends on who your supervisor is that will make your life easier and make your experience better. Working from home is nice also.

      Cons

      Very high call Volume most of the day. There is a a lot. And I mean a lot to learn. Did training for a month and a half. I’m 5 months in and it’s still overwhelming with so much to learn. It is a whole lot and some customers can tell yell and be very rude. They really pressure you to get certified within two months of being on the floor which means how you’re paying you get to do overtime but it’s a lot of pressure

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      1 person found this review helpful
    4. 2.0
      Current Employee, less than 1 year

      Impossible metrics, incredibly micromanaged

      Mar 22, 2021 - Management Development Program in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very high pay, looks good on resume. The pay is extremely high for what it is, which is an inbound call center. The benefits are decent enough, although the 401k is NOT matched, so it's sort of useless. They justify this by advertising their profit-sharing, but you're not eligible until 1 year, but they way their calendar works you tend to need to be there for 2 years before you see any profit sharing. Matching would be much better.

      Cons

      absurd metrics, micromanaged. You are graded on a selection of metrics, which are absolutely absurd. For example, to get a "5/5" one must hit 70 inbound calls in an 8 hours shift. This sounds doable enough, but there's literally no way to ever achieve this goal. I worked through every single break and lunch, worked un-reported overtime, and the best I could achieve was 54.6 calls per day, which is barely at-standard. I once got in trouble for multi tasking while on a call, but that's the only way you could ever even get close. Supervisors and others listen in to your calls and watch your screen. If you miss saying a single word in the call opening, you lose a point. Losing that one point puts you into the substandard level of metric. You can literally never win. One can do their best but the grading is insane. Even if you do everything that they want you to, they'll find something else to dock you points for. On my first week on the job, I got the "termination talk" for being 3 minutes late from lunch. Overall, great pay, mediocre benefits, impossible standards, no enjoyment.

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      6 people found this review helpful
    5. 3.0
      Former Employee, more than 1 year

      Great fit for some, Terrible for others

      May 11, 2021 - Licensed Insurance Agent in Buffalo, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits- PTO (after 6 months), sick time (2 wks/yr), profit sharing (after 1st year), tuition assistance, multiple health insurance options. With COVID able to work remotely. Decent pay and opportunities for raises.

      Cons

      High stress environment. Extremely busy call center (it feels like there are never enough staff so there is very little reprieve in between calls). Every second of your day is micromanaged. You are allotted your lunch and 30 minutes of break time each day which has to be used for restroom breaks because you're penalized if you are logged out of the phones. Inconsistency amongst supervisors. There is constant talk about growth opportunities but they aren't many and they are highly competitive where you could be extremely qualified but get passed over anyways.

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    6. 4.0
      Former Employee

      Great workplace

      May 18, 2021 - ADA in Hartford, CT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Salaried, great benefits, company car, make your own schedule

      Cons

      metrics driven cooperation just numbers count

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    7. 5.0
      Current Employee, more than 1 year

      Great job

      May 15, 2021 - Claims Service Representative in San Diego, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits are great and management are all super friendly and supportive for development. Training for job position is very thorough and have support the entire way. Many opportunities for advancement in the company.

      Cons

      Very fast paced and can become stressful on some calls. It’s a call center so expect back to back calls.

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    8. 4.0
      Current Employee, more than 1 year

      Fast pace

      May 11, 2021 - Auto Damage Adjuster 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Training is top notch. They give you many tools to be successful.

      Cons

      Training is still not enough, there is a lot to learn once you are thrown out to the wolves. Lots of numbers to hit as well.

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    9. 4.0
      Current Employee, more than 1 year

      Great benefits and good company

      May 12, 2021 - MOAT Sales Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Ability to be promoted quickly - Ability to be recognized for hard work (meritocracy) - Overtime opportunities and pay/benefits are good - Support from co-workers and supervisors - PTO

      Cons

      - Time to get grade promotions for increased pay can take many months (a lot of people are getting paid the same) - Daily workload can be volatile and unpredictable

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    10. 5.0
      Current Employee

      Great company

      May 16, 2021 - Insurance Agent in Tucson, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Family friendly, Flexible, Promotion opportunities, great working environment, loving the work from home currently

      Cons

      Management can be cold Need some longer lunches like an hour long

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    Viewing 1 - 10 of 5,561 Reviews

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