Updated Jun 6, 2023
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Finishing up Leadership Dev Program-IT (rotational program: roles included Analyst, SM, PO, Engineer) with GEICO. Looking to post out into Cyber field. Did had exposure to Cyber at GEICO for 2 of my rotation, had an opportunity to get Sec+, Network+, and CISM (exam cleared only). What firms I should be looking into which values LDP and future growth.
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Top Review Highlights by Sentiment
- "Great benefits and when you weren't on a call you didn't have to do much" (in 1289 reviews)
- "Not on the phones; you work independently for the most part; pay is good; various schedules available." (in 976 reviews)
- "The training is great and prepares you for as much as possible prior to dealing with customers." (in 346 reviews)
- "The people are great and friendly" (in 309 reviews)
- "You get to work from home a good chunk of out the week, all days if you produce the numbers." (in 156 reviews)
- "Poor management and over bearing" (in 492 reviews)
- "When comparing to other companies there is almost no work life balance nor any real perks that are related to money." (in 263 reviews)
- "Getting a good supervisor (which there is almost NO wasy to control) will make or break your career." (in 234 reviews)
- "Upper management is clueless" (in 139 reviews)
- "The managers are micro" (in 126 reviews)
Ratings by Demographics
This rating reflects the overall rating of GEICO and is not affected by filters.
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- Current Employee, more than 1 year★★★★★
Good Career with a lot of potential to grow.Nov 24, 2022 - Claims AdjusterRecommendCEO ApprovalBusiness Outlook
Work from home if you meet your goals, full benefits, flexible.
I do not have any cons
- Current Employee, more than 5 years★★★★★
GEICO has ruined my lifeJun 6, 2023 - Customer Service Representative in Getzville, NYRecommendCEO ApprovalBusiness Outlook
A pro is they provide health insurance , so at least my therapist and psychiatrist are covered because GEICO caused me to have a mental breakdown, so at least I just have a copay to become anything other than depressed
Layoffs, poor work conditions, gaslighting, Union busting, misleading, risk of getting fired if you underperform , records every click you make on your computer, everything you type, you aren’t a human being . CEO is a hedge fund manager, meaning he was hired to cut costs. Now we are understaffed and they don’t care at all but say we need to be able to achieve such unrealistic metrics. NOT A REGULAR CALL CENTER, IF YOUR USED TO WORK WITH HIGH CALL VOLUMES AND THAT CULTURE THIS IS NOT IT YOU WONT FIND OUT HOW BAD IT IS UNTIL AFTER TRAININGContinue reading
- Former Employee, less than 1 year★★★★★
benefits were great, poor company cultureMay 18, 2023 - Customer Service Representative in San Diego, CARecommendCEO ApprovalBusiness Outlook
health insurance began immediately (no waiting period), high starting pay even for new trainees, decent computer-based training program. they do tend to favor promoting from within which is nice and there are ample opportunities for advancement (promotion+significant raises) if you're good at your job and/or genuinely enjoy it. and are a morning person.
office was FREEZING, desks were very uncomfortable, perfect example of a corporate cubicle farm, zero flexibility from management for schedule/work hour preferences during training & even after completing training even though they are open ~18hrs per day. strict requirements and escalating hoops to jump through that you are not immediately informed of (really it was manipulative goalpost moving) when it came to wanting to work in a different department or work another 8hr shift window. laughably poor and unreasonable accommodations for employees with documented disabilities. "return to work/office" after the immediate threat of Covid was over is obviously because they own the building and want to get their money's worth. they lost a ton of excellent, long-term employees and even new, promising ones because of their stubborn mandate to return to the office to do the same job everyone had been doing even better/more efficiently from home. the quiet part they won't say out loud: middle management has nobody to micromanage if they don't have butts in seats but they phrase it as "coaching is more effective in person".
- Current Employee, more than 8 years★★★★★
Change is not always good.Mar 27, 2023 - Customer Service Representative in Virginia Beach, VARecommendCEO ApprovalBusiness Outlook
GEICO is the Disneyland of companies to work for. Up front, great pay, benefits, 401k.
What you don't see is the underbelly. The behind the scenes like associate satiafaction. Profit is 99% of their priority with 1% being turnover. The demands of agents vs the reward is not there any more. Been there a long time and the "changes: some of the new higher-ups have made do not make me feel valued. I feel like I'm easily replaced with a malleable robot they train new. No matter how hard I worked and dedicated myself to be the ideal employee, the constant threat of write ups for not meeting certain "metrics" and the threat of losing WFH ... the goals, while attainable are stress inducing and the fear of losing a good paying job keeps folks in compliance. They don't do profit sharing any more. So realistically, they aren't better than any other employer. They used to be. I used to feel like an asset. Now I can't wait to move on, I'm even willing to take a pay cut (within reason) to get away. Now they are taking away the option to work from home after so many worked themselves weary to "earn it." Goes to show they aren't really listening. They are losing customers over these huge price hikes. We're gonna end up like 90s GEICO if someone doesn't reevaluate Mr. Combs' ideas.Continue reading
- Current Employee, more than 5 years★★★★★
they could care less about you as a person and employeeJun 2, 2023 - ClaimsRecommendCEO ApprovalBusiness Outlook
no promotions available, no profit sharing, bad pay, high turnover, high amount of work, constant changes with no training
This company is now a joke. It used to be the career to land in my area. Now, they dont train you, they hardly pay you, they will increase your workload whenever they want, they are rearranging the company and none of the changes make sense for employees or even for customers. I tell everyone I know NOT to carry GEICO insurance as they are expensive and IF you ever need to file a claim, I can guarantee it will NOT be handled properly. If you apply and get hired, good luck surviving. Make sure its only a temporary job if you HAVE to apply here.Continue reading
- Current Employee, more than 3 years★★★★★
Horrible environment to work inMay 2, 2023 - Specialty Service RepresentativeRecommendCEO ApprovalBusiness Outlook
I have taught myself how to overcome the ever changing challenges in the workplace to provide excellent service!
Management cares about nothing more than for you to “TaKE tHOSe CALls!!” Most of the upper management have no experience in either line of insurance but dictate how you should be handling calls. They barely understand the insurance verbiage but have much to complain about with our performance. Also your metrics suffer for things that are out of your control such as rates and other restrictions placed on insureds by the company. We are coached “ our rate is our rate” be that as it may the rates are on average almost 2x our competitors but we are expected to retain customers and offer them nothing to stay. How? When you bring to management’s attention’s the challenges that arise from lack of resources in order to provide “excellent service” immediate supervisors only want the title of the position but don’t actually want to assist in resolving issues nor clarifying information to questions it’s a revolving door or simply because we lack resources and answers to provide customers with clear information which is a horrible cycle of the blind leading the blind and it shows in the customer surveys. A few times a month we have team meetings which pretty much are a group bashing to yet again tell us how bad employees we are and spring on new changes to challenge employees. Horrible environment to work in.Continue reading
- Former Employee, more than 10 years★★★★★
Run and don’t look back!May 31, 2023 - Claims SupervisorRecommendCEO ApprovalBusiness Outlook
Great health insurance Tuition reimbursement
Micromanaging to the point that you can’t get your real work done Actively laying off employees and hiring new people they can pay less Zero work/life balance Completely non-transparent officers and upper management Arbitrary, nearly impossible metrics Culture of fear Insane workloadContinue reading
- Current Employee, more than 5 years★★★★★
Pending Review updatMay 29, 2023 - Customer Service Representative (CSR) II in Lakeland, FLRecommendCEO ApprovalBusiness Outlook
Opportunity to move to different departments. Given that you work within 50 miles of your office location.
I’m a 6 year employee with an excellent metric record. 3x GEICO Chairman. Given permission to move from Lakeland to Jacksonville during COVID given that I maintain my 4.6 - 4.8 out of 5 metrics. I have done that. New rule this June? You have to live within 50 miles of the co to work there. They will not allow me to work out of the Boat claims office here in Jacksonville. Even though the manager gave me permission to if they approved. They have not even offered me a position out here or another option. Just letting it sit in the air . So now I have to figure out how to take care of my family after June 10th.Continue reading
- Former Employee★★★★★
Looking to be miserable? Work here!May 17, 2023 - SupervisorRecommendCEO ApprovalBusiness Outlook
Pro? Quite literally nothing at this dumpster fire of a company.
No regard for associate mental health. You can be drowning and no one will know because they won’t ask, even when your performance is different than usual. The switch from UHC to Cigna causes associates to pay more for health services because prescriptions and established providers aren’t covered in network now. Lack of management support and transparency. One superior tells one story on Monday, a different manager tells a different story on Tuesday, then corporate releases an email with different information at 5PM on Wednesday once a bulk of the workforce has logged off for the day. The metrics can make or break you, even when management knows they are cyclical based on the types of calls received, call volume, etc. The reporting is drastically flawed and almost never works. It’s difficult to run reports for 674 requests for updates when the dang report won’t load or hasn’t been updated in days. Hard working employees stay stagnant or lose their jobs while people who get lucky with tenured/high skilled agents and do nothing and keep their jobs or get raises, promoted, etc. Forced to make decisions I didn’t ethically support, but I couldn’t be seen as defiant and risk losing my job. Sexual harassment is not taken seriously.
- Former Employee, more than 1 year★★★★★
Very close monitoring and little tolerance even when new to the positionMay 14, 2023 - TCR2 - Bodily Injury Adjuster in Lakeland, FLRecommendCEO ApprovalBusiness Outlook
- the pootential to move up - the potential to get pay increases - can qualify for hybrid working
- lower pay than most insurance companies - when moving up to a new position, they do not have tolerance for you learning the new position. - the communication is not always clear - was told that it was cheaper to fire employees and hire new onesContinue reading
GEICO Reviews FAQs
GEICO has an overall rating of 3.0 out of 5, based on over 9,466 reviews left anonymously by employees. 39% of employees would recommend working at GEICO to a friend and 35% have a positive outlook for the business. This rating has decreased by -9% over the last 12 months.
39% of GEICO employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated GEICO 2.7 out of 5 for work life balance, 2.9 for culture and values and 3.3 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at GEICO to be coworkers, career development, benefits and the cons to be culture, workplace, management.