GEICO Reviews | Glassdoor

GEICO Reviews

Updated January 23, 2019
3,546 reviews

Filter

Filter


3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
GEICO CEO Bill Roberts
Bill Roberts
140 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Work life balance, parking, cafeteriA" (in 168 reviews)

  • "Low cost provider - they want to save money so much that the facilities are kind of old and unupdated" (in 60 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (29)

    "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Customer Service Agent in Poway, CA
    Former Employee - Inbound Customer Service Agent in Poway, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GEICO full-time (More than a year)

    Pros

    PTO sick pay and vacation.
    Easy growth within company.
    Extremely supportive mentors, supervisors, and management.
    Overall great company!

    Cons

    If you aren’t able to learn and retain information QUICKLY, this may be difficult for you to maintain employment. The support is always there but it’s not an easy job.
    Customers sometimes are angry as with any position or company, if you can’t handle someone yelling, cursing, or calling you names, this could be a stressful environment. You have to remember in one ear out the other and not let it affect your work results.

    Advice to Management

    Great job! The support was always there, the promotions and pay raises were consistent with employees work. I’d love to come back to the company in the future! If I didn’t have to move, I’d still be there :)!


  2. "very good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Programmer Analyst
    Current Employee - Senior Programmer Analyst

    I have been working at GEICO full-time (More than a year)

    Pros

    good work environment, competitive salary ,good work life balance.

    Cons

    do not allow telecommute

  3. "Overall good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lakeland, FL
    Former Employee - Customer Service Representative in Lakeland, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at GEICO full-time (More than 3 years)

    Pros

    Good pay, good benefits, friendly people to work with. 4 day works week

    Cons

    Long hours, difficult customers, increasingly difficult goals


  4. "A great opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent benefits great pay performance-based atmosphere excellent opportunity to expand career field

    Cons

    Balancing the workload. Can sometimes be stressful

    Advice to Management

    Continue to support employees and value their feedback


  5. "Customer Service"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at GEICO full-time (More than a year)

    Pros

    Benefits, profit sharing, hands on management

    Cons

    Stuck to a phone, if you don’t try you don’t succeed, customers yelling at you


  6. "Great place to work overall, but can be stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Examiner (TCR2) in San Diego, CA
    Former Employee - Claims Examiner (TCR2) in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GEICO full-time (More than 3 years)

    Pros

    Everyone is very supportive; they want you to move up. There are a lot of promotion and management opportunities because the company is constantly growing (especially in CA). Culture is positive and fun, lots of office parties with food, profit sharing is a nice bonus. There's an open door policy that actually applies--management are all very approachable. It never felt like a cold corporate environment. It's a humble company of hard-working people that value each other, want to help customers, and want to make a profit/grow the company.

    Cons

    Customers can be really difficult and the job is definitely high-stress so you have to be able to handle that.


  7. "The best place I ever worked."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Trainer in Macon, GA
    Former Employee - Corporate Trainer in Macon, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at GEICO full-time (More than 10 years)

    Pros

    Great Benefits, training, 401K and profit sharing

    Cons

    Degree precedes Tenure and/or experience

    Advice to Management

    Integrity even if it means losing your job

  8. Helpful (2)

    "Great Place to Start Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Planner in Chevy Chase, MD
    Former Employee - Marketing Planner in Chevy Chase, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at GEICO full-time (More than 3 years)

    Pros

    - Profit Sharing
    - Ability to move from one team to another is pretty easy. You can learn a TON about every marketing medium due to the massive budget and number of consumer touch points & team collaborations necessary.
    - They have worked on salaries in recent years to be more competitive with others in the area, and started rewarding those who consistently perform well with raises.
    - The company itself does consistently well financially, so you never fear losing your job. Very stable.
    - Good work/life balance. Staying late/working on the weekends is discouraged-- everyone shuts down.

    Cons

    - Can sometimes get into a rut of same old same old with responsibilities -- upward movement can sometimes be just a title bump but you're not actually doing anything different.
    - Office politics-- especially because so many people there have worked there for so long. Lots of egos.
    - The ones who make it to top leadership positions are those who have stayed with the company for 15+ years. While it's great to reward loyalty, many lack the perspective of working anywhere else, and can become complacent with doing the same thing year after year. New ideas are often discouraged.
    - The culture is weird/stuffy/corporate.


  9. "Good company with excellent training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Indianapolis, IN
    Current Employee - Customer Service Supervisor in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GEICO (More than 10 years)

    Pros

    - Excellent Training
    - Lots of opportunity to grow
    - Competitive product
    - Very associate focused

    Cons

    - Not the highest payer.
    - Not a lot of support to lower management staff
    - This is actually a plus but if you want to be hired as a supervisor that won't happen. You have to be promoted into supervision. No external hires for this level of lower management.


  10. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Agent in Virginia Beach, VA
    Former Employee - Insurance Agent in Virginia Beach, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GEICO full-time (More than a year)

    Pros

    Great pay, benefits, flexible scheduling, great training

    Cons

    Desk job, micro managed, repetitiveness work