GEICO Interview Questions | Glassdoor

GEICO Interview Questions

Interviews at GEICO

2,721 Interview Reviews

Experience

Experience
46%
27%
27%

Getting an Interview

Getting an Interview
81%
8%
4%
4
2
1
0

Difficulty

3.2
Average

Difficulty

Hard
Average
Easy
  1. Helpful (40)  

    Customer Service Representative Interview

    Anonymous Employee in Lakeland, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at GEICO (Lakeland, FL) in June 2020.

    Interview

    I applied online and received an email a couple of days later for the multi tasking test. Relax, focus and you will do fine. Next I received an invite for q phone interview. Spoke to an Hr lady who ask me some behavioral questions. If you pass that you will be told to set up an role play interview which was online due to the virus. Read, read, and read. Everything you need to say is on the screen! If you pass that you will get set up for an online interview with the hiring manager! Good luck! You got this!

    Interview Questions

    • When you had q difficult customer, how did you handle it?   Answer Question

  2. Helpful (24)  

    Customer Service Representative Interview

    Anonymous Employee in Buffalo, NY
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at GEICO (Buffalo, NY) in June 2020.

    Interview

    Longest interview process I've ever encountered. Like... by far lol. Seemed unnecessarily intense for an entry level position. Almost felt like they were trying to shake you to weed people out. If you prepare thoroughly for the interview with examples of customer service experiences, you'll do fine. Stay friendly and upbeat!

    (This might differ from the regular process as I was on-boarded virtually due to COVID-19)
    - Personality assessment
    - Phone interview
        - this was the hardest part IMO
        - my interviewer was extremely cold and unfriendly
        - was asked a lot of rapid-fire questions based on negative customer service experiences
        - interview seemed to follow a reverse order, for example, tell us why you'd be a good fit for this position was the last question my interviewer asked me
        - pay is not negotiable
    - Role play
        - challenging, but if you read the materials thoroughly and maintain a positive attitude, you should be ok!
    - Interview with hiring manager over video chat
       - this was actually the easiest part

    Interview Questions

    • What made you decide to apply with Geico?   Answer Question
    • What makes you think that you are qualified to be a customer service representative with Geico?   Answer Question
    • Describe a time you persuaded your coworkers to do or change something.   Answer Question
    • Describe a situation when you were given a deadline. What did you do to meet that deadline?   Answer Question
    • Why do you want to leave your current job?   Answer Question
    • Describe a time a customer was upset with you or the service they received. What did you do to fix the situation?   Answer Question
  3.  

    PSA II Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Interview

    The entire interview is extremely Long and ended randomly took me two months to go through the process. The excel test is more like recruiting for a senior insurance analyst.

    Interview Questions


  4.  

    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at GEICO.

    Interview

    A phone interview, skills test, role play, and Skype interview. The process doesn't usually take this long, but with Covid-19 everything is done remotely and has to be scheduled differently than their usual process.

    Interview Questions

    • What challenges do you see with working remotely and how will you handle this?   Answer Question

  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at GEICO.

    Interview

    Several phone interviews. The job was a customer service job, where they emphasized cross selling insurance products. There was no commission offered. I also questioned on how you can sell insurance products without a license?

    Interview Questions

    • The usual text book HR questions. "Where do you see yourself in 10 years?"   1 Answer

  6.  

    Product Strategy Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at GEICO.

    Interview

    I applied online, through the Geico website. About 2 days later, I was emailed a questionnaire to fill out within 5 days. Then they began the interview process, first by requiring a virtual aptitude exam, and then by conducting interviews. The interviewer was very engaged and kind, and I thoroughly enjoyed the interview.

    Interview Questions


  7. Helpful (1)  

    Accepted Offer
    Positive Experience
    Average Interview

    Interview

    The interview process was fairly easy and not that difficult. Everything is done virtually because of COVID. Phone interview then test online, then another interview. Background check.

    Interview Questions

  8.  

    Liability Claims Representative Interview

    Anonymous Interview Candidate in Lakeland, FL
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. I interviewed at GEICO (Lakeland, FL) in August 2020.

    Interview

    Very long interview process. After applying you are invited to do a personality test and run a simulation program to test multitasking. You are then scheduled to do a phone interview that lasts about an hour mostly focusing on what you would do in hypothetical situations and previous work experience. After this, you are scheduled for a role-play interview online which can be very tricky and definitely the hardest part of the interview process, try to read the documents provided thoroughly and take notes. After that you do a video interview with a hiring manager answering further questions. I took me about 2 weeks but you can theoretically schedule everything in the same day.

    Interview Questions

    • Give an example of a situation where you had to had to persuade a coworker   Answer Question

  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Fredericksburg, VA
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at GEICO (Fredericksburg, VA) in August 2020.

    Interview

    For COVID-19, the phone screen was calling my phone number listed in the interview. I was to select a scheduled date and time from what they offered. They gave a detailed list of my pay, start date, and the training schedule.

    Interview Questions

    • Why did you leave your previous jobs?   1 Answer
    • Will you have a quiet place to work?   1 Answer

  10.  

    Customer Service Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience

    Interview

    Applied then got an email a few days later, took the assessment, scheduled a phone interview, easy questions, got called in to do another interview, I had to answer more questions and they gave me scenarios.

    Interview Questions


Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.