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      Strategic Customer Success Manager Interview

      Oct 1, 2024
      Anonymous Interview Candidate
      Austin, TX
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Grokker (Austin, TX) in Sep 2024

      Interview

      I was invited to an interview on September 5, 2024, for the SCSM role. The interview went very well, and I was told that I had made it into the top 60 candidates. Before the interview concluded, she informed me that I should not be alarmed if I did not hear from her the following week due to a conference with the team and that she would get back to me. In my excitement about the company and the role, I also created a presentation of an idea that aligns with Grokker's mission and business. I sent it off via email and received a response from one of the team members thanking me, saying, "Not a bad idea," etc. I followed up on September 24, 2024, but received no response—just "crickets." Grokker is all about well-being and engagement, yet it seems they don’t practice what they preach. A simple update via email is all that I ask; I don't want to feel like I'm being ghosted.

      Interview questions [1]

      Question 1

      I do not recall anymore.
      Answer question
      avatar
      Grokker response
      1y
      We are sorry to hear that your interview experience left something to be desired. As you were made aware, our team was received nearly 1,000 job applications for the role, and we spent a lot of time and energy vetting our candidates. We appreciate your diligence and follow up, but between personal and professional commitments, client travel, and our annual Customer Summit, we found it hard to keep up with incoming emails. We appreciate your feedback and will do better. We wish you the best of luck in your future endeavors! _Team Grokker

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