I applied online. The process took 1 week. I interviewed at H&M in Nov 2013
Interview
Applied online, got a call back inviting me for an interview a week later. Interview with a floor manager, not too formal or daunting. Prepared by learning about the company, campaigns and values etc. Wasn't asked any impossible questions. Helps to be bubbly and chatty with interviewer, think that's what got me the job more than anything as I had barely any experience. Focus completely on importance of customer service.
Interview questions [1]
Question 1
Examples of when you experienced bad/good customer service.... and give a time you gave excellent customer service.
I applied online. I interviewed at H&M (Dundalk) in Mar 2026
Interview
It was lovely, very interactive. Getting to meet new people, seeing the H&M store was really nice. The supervisor was really professional and warm. First we got to know each other, then did a question and answers round with everyone, situation based, customer service based, questions to display your skills etc, talking about H&M values and then we had a group task, to come with a outfit based on the provided situation.
I applied online. I interviewed at H&M (Brighton, England) in Jan 2026
Interview
Group interview, asked us questions like what's our hobbies and why do we want to work at H&M. We then had to work in pairs to choose the importance of certain scenarios that we may come across. We then were given a scenario in a group and had to go around the shop and choose an outfit suitable for that scenario. We ended the interview being asked two random questions about the brand or anything in general.
Interview questions [1]
Question 1
Name a time where you had to make a job easier in order to complete it.