The first year I applied was a one on one with the District Manager. Then years after that have been different, one year was a group interview and the rest have been applying for the job and they call and do a quick phone interview. This is only if you come back year after year. You do have to apply for the position several months before you start the job.

I was sent an email saying I was chosen for the CSP position and was to come to the scheduled orientations. Another meeting was scheduled to learn a little more and then two more computer hands on orientations were scheduled before the start date.

I had to talk to two managers and they were asking me questions about my previous jobs, experience with costumer service, if I knew any other language than English, after that I was sent to the backroom with one of the managers to answer calls like an actual receptionist and get messages for tax professionals