H&R Block Reviews

Pros

Remote with a flexible schedule and no micro-managing. Managers, supervisors, co-workers, and even employees from other departments are always willing to help you. Holidays off. Love the culture of this company. A lot of diversity.

Cons

The only con is that it is a seasonal position. Also because of that, you don't get benefits. I wish they would open this to full-time instead of seasonal for employees that perform well and wish to continue working.

Pros

great coworkers and work environment

Cons

the customers can be snippy tbh

Pros

Independent work preparing the office for the day and solving problems. Chatting with some customers and staff was nice.

Cons

The ceo demands early appt hour availability on website despite not hiring staff who want to work those hours so you’ll waste a lot of time manipulating the system to please everyone. Some tax preparers have no respect for their clients time and frequently show up late to early appointments despite being scheduled for weeks. You’ll start a lot of days apologizing for something you didn’t do and dealing with disgruntled clients. Some staff will even blame their lateness or schedule fumble on the front desk and the client will be mad at you and, if you point out to staff how the mistake was made to prevent it from happening again, you will be bullied. Sometimes clients request a particular preparer and some others will accuse you of being unfair. The filing is frequently misfiled under first names or thrown in wherever and some staff will blame you despite multiple people having access to the cabinets. Preparers think it’s beneath them to clean the bathroom and common areas even though they and their clients use it and expect it to be clean. It’s a hierarchy, you’re at the bottom, and some staff will remind you daily. And this is not an exhaustive list.

Pros

Not a whole lot. I truly can't think of any right now. You will get better pay and treated better literally anywhere else

Cons

Penny wise and dollar dumb. They fire receptionists and individual store managers the same day we close stores. Individual store managers were told on a meeting at 10am that this was also their last day and they had until 1pm to pack up their offices for closing. This is all still while we are seeing clients, taking payments, and getting walk ins. It means as a leader covering 3 stores, you effectively have to be in 3 places at once. And you'll never be recognized for this crazy balancing act they force upon their employees. So there is a massive labor shortage that Multi-Unit team leaders need to deal with. Extremely tough on overtime. Even when it is desperately needed, you will not be allowed any overtime during peak season. Management that simply does not care about their employees. This company is anything but proactive. They have a knee-jerk reaction to everything and it is very disorganized. Frankly, I would tell people to RUN and let consumers know they will be far better off doing Turbo Tax on their own. Leaders do not make visits to retail locations. They all work remote. But as a Multi-Unit team leader, I am not allowed to do anything from home. The double standards are insane.

Pros

Learning all about Taxes. Seasonal.

Cons

They drop your Pay Per Hour once your first year is up. From 14 to 11 per hour. You can possibly get a bonus at the end of tax season if your bonus is greater than your hourly pay. They subtract your pay and give you what is let over.

Pros

-Can work seasonally (mostly during tax season) if you are looking to supplement other work. -Work is not typically difficult, but can vary from task-to-task.

Cons

-Compensation is low compared to other jobs. -You will put a lot of mileage on your vehicle driving around to offices. -Corporate is very pushy about marketing and treats every task no matter how minor as though it is an emergency.

Pros

I like helping clients with their return and helping people resolve their IRS issues.

Cons

They take away your bonus for working overtime. They call it overtime true up. But yet overtime is required to see all the clients. The extra time required for complex returns is not factored in to scheduling so we are i rescheduled and create backlog. Thus helps lend it self to overtime. It’s almost like stealing back your compensation to the extent that bonuses are part of compensation but they create the conditions requiring overtime. They monitor productivity. But the method used assumes we are just data clerks tapping information into tax software. I am in the verge of leaving. With two masters degrees and an enrolled agent I can do better with my own ERO

Pros

Great company to work for. I worked with a great team.

Cons

None that I can relate too. I wish everyone was able to receive end of tax year bonuses like the Tax Specialist. We all worked just as hard.

Pros

Great CEO, genuinely cares about people.

Cons

There is a very real woke culture at H&R Block. You couldn't get through the lobby most weeks without something being celebrated. I am all for celebrating diversity and inclusion. But it was crickets on Veterans Day. No note from management to Veterans. One culture is flexible, inclusive, etc. For IT, you are expected to be in the office every day and while they can't enforce that, it is enforced in performance reviews. The lowest paid member of my team (by a wide margin) - for years, despite my efforts, was African American.

Pros

You truly get the opportunity to help people.

Cons

Sales of financial products are pushed.