H&R Block Reviews | Glassdoor

H&R Block Reviews

Updated January 17, 2019
2,883 reviews

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3.6
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H&R Block President and CEO Jeffrey J. Jones II
Jeffrey J. Jones II
166 Ratings

Employee Reviews

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Pros
  • "Good work environment and flexible hours" (in 205 reviews)

  • "Competetive pay, flexible schedule, off time" (in 200 reviews)

Cons
  • "Doing tax course to get work each tax season" (in 244 reviews)

  • "Not enough Csps and have to deal with unhappy customers for tax pros" (in 114 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (15)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&R Block full-time

    Pros

    I have found the company to be awesome and provide a ton of opportunity. We care deeply for clients and our new CEO will navigate us to the future well.

    Cons

    We need to make sure that innovation remains a focus area. The industry is changing and we continue to be ahead, but have to keep our foot on the gas!

    Advice to Management

    Work closely with your teams to make sure you receive actionable feedback and make changes to process as needed.


  2. Helpful (2)

    "Receptionist/Customer Service Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at H&R Block part-time (Less than a year)

    Pros

    Interacting with customers both walk-ins and over the phone, helping customers with their needs while waiting to see their tax preparer

    Cons

    There was always new policies etc. coming up that everyone had to fix and adjust to which seemed to put people in bad moods.

  3. "Good place to start career."

    StarStarStarStarStar
    Former Employee - Human Resources Manager in Houston, TX
    Former Employee - Human Resources Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at H&R Block part-time (Less than a year)

    Pros

    Job growth, good pay, good hours.

    Cons

    No cons that I can think of.


  4. "Interesting Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Multi Unit Office Leader in Washington, DC
    Former Employee - Multi Unit Office Leader in Washington, DC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at H&R Block full-time (More than a year)

    Pros

    Great opportunity to develop marketing and B2B skills. Great work life balance outside of tax season

    Cons

    Work life balance declines during tax season. Changed structure of job so that no longer salaried


  5. Helpful (1)

    "An educational Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Manager III in Carson City, NV
    Former Employee - Office Manager III in Carson City, NV
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at H&R Block full-time (Less than a year)

    Pros

    meeting new people, making the customer happy, steady work,

    Cons

    cutthroat, management was not professional, made it feel like I could loose my job at any moment.

    Advice to Management

    people don't quit a jobs, they quit management


  6. "Tax Research Specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block part-time

    Pros

    Good training class.
    Good for inexperienced students.

    Cons

    I just started and have not found any cons until now.


  7. Helpful (1)

    "great employer"

    StarStarStarStarStar
    Current Employee - Tax Analyst in Spokane, WA
    Current Employee - Tax Analyst in Spokane, WA

    I have been working at H&R Block part-time (More than a year)

    Pros

    flexible hours and learn a lot

    Cons

    pay is not that great

  8. Helpful (1)

    "Pressure to sell"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Associate in Scranton, PA
    Former Employee - Tax Associate in Scranton, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at H&R Block part-time (More than a year)

    Pros

    Experience with tax preparation, good training.

    Cons

    Pressure to produce sales at all costs, overly competitive office environment due to commission driven incentives. Low pay


  9. "An experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Franchisee
    Former Employee - Former Franchisee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at H&R Block full-time (More than 5 years)

    Pros

    Flexibility. Essentially, make your own hours. Pay is fair, depending on franchise or company office. Tax law support is excellent.

    Cons

    Management is sometimes not (company office)

    Advice to Management

    Pay attention to your people. Do what you say, and say what you will do.


  10. Helpful (1)

    "Low Wages"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Professional and Receptionist
    Current Employee - Client Services Professional and Receptionist
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at H&R Block part-time (More than 3 years)

    Pros

    Flexible schedule, easy to apply.

    Cons

    Low pay, less than 20 hours a week of work, boring, high turnover rates.

    Advice to Management

    The pay has been the same rate for several years. Even McDonald's workers make more hourly than here.