H&R Block Reviews | Glassdoor

H&R Block Reviews

Updated April 18, 2018
2,629 reviews

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3.5
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Jeffrey J. Jones II
68 Ratings

2,629 Employee Reviews

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Pros
  • Great place for students: flexible schedule, working on homework is allowed as long as doesn't interfere with job responsibilities (in 212 reviews)

  • Good work environment and flexible hours (in 183 reviews)

Cons
  • Competition with other secretaries after the tax season has dropped down (in 228 reviews)

  • In the beginning, mistakes are frowned upon ONLY by the tax pros (in 107 reviews)

More Pros and Cons

  1. "I love to work for H&R Block, great managers, great team work. I enjoy helping people with their tax."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Analyst in Stockton, CA
    Current Employee - Tax Analyst in Stockton, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&R Block part-time (More than a year)

    Pros

    My manager is great and very helpful. I have gained a lot of tax knowledge and experience.

    Cons

    No complaint. Great place, great people.

    Advice to Management

    To my manager, thank you for your excellent job.


  2. "H&R Block"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&R Block full-time (More than a year)

    Pros

    Flexible hours. Work hard during tax season and then time to prep for next year.

    Cons

    Not really a con- but be prepared to wear many hats.

  3. "Loved working here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSP in Visalia, CA
    Current Employee - CSP in Visalia, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&R Block part-time (Less than a year)

    Pros

    Great with working around your schedule, able to learn new things, great coworkers, nice environment and a very good management

    Cons

    A con would be that the CSP position is only a seasonal job but it’s still great because they give you the option to come back next year

    Advice to Management

    Keep up with the good work


  4. "Front desk receptionist"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO

    I worked at H&R Block full-time (Less than a year)

    Pros

    Very easy day to day tasks.

    Cons

    Want taught enough information that clients may have questions to.


  5. "Tax Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Associate in Cypress, TX
    Current Employee - Tax Associate in Cypress, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&R Block part-time (Less than a year)

    Pros

    It's very professional yet friendly environment.
    Good way to build your career as Tax Professional.
    Readily available courses to level up.

    Cons

    Need to work on how to get everyone more clients specially new Tax Professional.
    If you are unable to market yourself out there its hard to build a clientele.

    Advice to Management

    Help new Tax Professionals get more clients.


  6. "FST"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at H&R Block part-time

    Pros

    Co Workers are knowledgeable and friendly

    Cons

    Traffic makes getting to offices difficult at times

    Advice to Management

    Value the input of the employees when offered


  7. "Receptionist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Receptionist
    Current Employee - Receptionist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&R Block full-time (Less than a year)

    Pros

    Greatly group to work with

    Cons

    Maybe pay more per hour for all employees

    Advice to Management

    Pay more per hour for all workers

  8. "Flexible, lax, fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Receptionist
    Current Employee - Receptionist
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at H&R Block part-time (Less than a year)

    Pros

    -The hours are incredibly flexible, which is a MUST with college students and those with other jobs.

    -Responsibilities are lax. As a Receptionist, you quickly fall into a routine of make coffee, print and hang communications report, and then manage Appointment Manager. Clean the reception area and entertain clients that are waiting.

    -The tax pros can be awesome to work with. When they're relaxed or need some comic relief, they do not hesitate to joke around, which is great!

    -My manager has made me cry of happiness on so many occasions. They care about you so much and give you so much recognition it's unbelievable. If this wasn't a seasonal job I'd work here until I retire.

    -The location is a short 5 minute drive from my house, so that's awesome.

    -If you need more hours, just ask the manager and they will give you more hours.

    -Sometimes a tax pro or the manager brings in snacks and leaves them in the back room, so that's a little treat.

    Cons

    -In the beginning, mistakes are frowned upon ONLY by the tax pros. If you accidentally move a tax pro's client to another tax pro, they will get angry at you. No matter if you forgot or did it by mistake, they will get mad at you. If you don't tell a tax pro their client arrived because they're busy, you get yelled at for not telling them even though you didn't want to interrupt them.

    -When tax pros are frustrated for whatever reason, they have the tendency to project themselves onto you. Some apologize, some don't. The manager really looks out for you, though, so it's easy to overlook.

    -The absolute WORST part about the job is Connect Calling, which is when you need to call previous clients and try to get them to come back. Most of the time you get answering machines. The minority are mad because of the price or whatever. Some think you're a telemarketer when you call and yell at you. It's not your fault, it's just a bit annoying.

    -If you are at a small office and there are 2 Receptionists and one of them quits, things can get pretty tough. The upside is you get more hours. The downside is now you're working twice as hard. For me, I like to work so this wasn't a problem. For others, it might not be ideal.

    -As a Receptionist you need to sit a lot during your shift. Some people like this, some people don't. This really has nothing to do with the job per se, it's just a reality of life.

    Advice to Management

    You have made me smile more times than I can count. Keep it up! Everything goes so much better when everyone is happy. Thank you for the experience!


  9. "Tax Pro"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Professional in White Hall, AR
    Current Employee - Tax Professional in White Hall, AR
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at H&R Block part-time (More than a year)

    Pros

    Getting to meet people from vast cultures.

    Cons

    Not All year long, No incentive to stay?

    Advice to Management

    Invest in your employees.


  10. Helpful (1)

    "Receptionist/CPA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at H&R Block part-time

    Pros

    Easy job
    Flexible Schedule
    $9 an hour

    Cons

    They make you call so many people that it's kind of annoying. People don't want to be called that much.


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