H&R Block Reviews | Glassdoor

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H&R Block Reviews

Updated February 21, 2018
2,561 reviews

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3.5
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Jeffrey J. Jones II
30 Ratings

2,561 Employee Reviews

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Pros
  • Great place for students: flexible schedule, working on homework is allowed as long as doesn't interfere with job responsibilities (in 179 reviews)

  • Great seasonal job with flexible hours (in 175 reviews)

Cons
  • Monotonous at times, specifically at the beginning of the tax season (in 222 reviews)

  • I know a few complaints were issued, but upper management always sided with the manager instead of the tax pros (in 104 reviews)

More Pros and Cons

  1. "Working at H&R Block"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block part-time

    Pros

    Great place to get experience in a field of business.

    Cons

    Sometime not organized
    Not a lot of hours


  2. "Good culture, pay and benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Manager
    Former Employee - District Manager
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at H&R Block full-time (More than 3 years)

    Pros

    Good company culture and benefits. Bonus structure and pay was good.

    Cons

    Work-Life balance was a challenge during peak months. Limited growth opportunities outside Headquarters.

    Advice to Management

    Need to listen to customer and associate feedback in terms of pricing.

  3. "for part time work is ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Staff
    Current Employee - Tax Staff
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at H&R Block part-time (More than a year)

    Pros

    flexible hours, life balancing, nice office

    Cons

    low pay, only tax season, not year around job


  4. "front desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at H&R Block part-time

    Pros

    You could work as much overtime as you want

    Cons

    it is only seasonal for most employees


  5. "Best Tax Service"

    StarStarStarStarStar
    Former Employee - Experienced Tax Professional
    Former Employee - Experienced Tax Professional

    I worked at H&R Block full-time (More than 5 years)

    Pros

    Choose your own work schedule. Do your own tax return for free.

    Cons

    Working with clients who think they know tax law when they don’t.


  6. "Client Service Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Professional and Receptionist in Raleigh, NC
    Current Employee - Client Services Professional and Receptionist in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&R Block full-time (Less than a year)

    Pros

    Steady, Professional, Fun, Helpful, Surrounded by wise co workers, great team work

    Cons

    No down sides at all

    Advice to Management

    you are awesome and appreciated


  7. "Tax Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Great training in taxes and customer service. Excellent company culture

    Cons

    Seasonal employment and required you to do promotions to people.

  8. "Great for part time experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Professional in Marietta, GA
    Current Employee - Client Service Professional in Marietta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at H&R Block part-time (More than 3 years)

    Pros

    The hours are very flexible and it looks great on a resume. It's a great seasonal part time job.

    Cons

    If you are looking for a decent paycheck then this isn't for you. The pay isn't that great and the hours are short.

    Advice to Management

    Think about hiring year-round receptionists.


  9. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Professional in Fort Bragg, NC
    Current Employee - Customer Service Professional in Fort Bragg, NC
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at H&R Block part-time

    Pros

    flexible hours, friendly environment, good management.

    Cons

    low pay for entry-level, mostly seasonal.

    Advice to Management

    Better pay


  10. "Staffing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSP in Memphis, TN
    Current Employee - CSP in Memphis, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at H&R Block part-time (Less than a year)

    Pros

    The management will put you to your closest H&R Block office. Save you a gas atleast. You can work according to your availability (lucky if you have long hours). 3 stars because of friendly tax pros.

    Cons

    The schedule kept changing. For example today you'll see your schedule for next week having almost everyday working schedule but after checking your schedule for two or three days after, you’ll see your next week schedule is almost empty which means you ended up having one day working schedule and gave you just two and half hours to work. Or sometimes you don’t have work schedule on Thursday then suddenly you are scheduled to work on that day . It’s very unorganized. Four or five of you as CSP but giving the most working schedule to only two CSPs. Not sure what’s behind the story but useless to give your whole day availability if you’re just scheduled for just 2 hrs or 2 and half hours in a week.
    You’ll experience people yell at you saying not to call them again and again and hang up the phone while you’re talking.
    CSPs who already worked for years acting like they’re the only one working when the manager is present.

    Advice to Management

    Get an office manager who really knows how to manage their staff fairly.


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