I applied in-person. The process took 4 weeks. I interviewed at IBM (Bengaluru) in May 2012
Interview
telephonic. technical, managerial, Hr rounds were conducted. Also. there was a voice and accent round since it is client facing, SLA management, Quality frameworks, Risk Management, ITIL certification are added advantage. • Driving the aged tickets and backlogs lying with various RG’s
Handling bridge call for priority tickets/backlog/quality/RCA/new developments or process change and participating in client meets and calls.
I applied online. The process took 3 weeks. I interviewed at IBM in Apr 2021
Interview
Very nice interview, didn't feel like one. It was an open discussion based on my previous experience.
I was expecting a more challenging approach, but instead, it was one of the most pleasant interviews I've ever had.
Interview questions [1]
Question 1
Questions were more directed on my past experience.
I applied through a recruiter. The process took 1 day. I interviewed at IBM in Mar 2018
Interview
Interview was conducted via phone with two people. It went well and was very professional. Post interview i was advised that they would follow up withing two weeks.
Interview questions [1]
Question 1
What was my experience in supporting Incident Management
I applied through an employee referral. The process took 1 day. I interviewed at IBM in Nov 2015
Interview
The interview process was fairly easy as I was interviewed around ITIL and the processes that I was currently involved in. The interviewer had fair knowledge on the subject
Interview questions [1]
Question 1
1. Define ITIL framework
2. How does incident management work
