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      IKEA

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      Customer Service Representative Interview

      Apr 25, 2012
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 day. I interviewed at IKEA in Apr 2012

      Interview

      I applied online via IKEA website. Two weeks later they told me I will be contacted for an assessment date. Assessment day took four hours with lunch. Group exercise to see how we communicate, make decisions, make sure u dont sound bossy as other staff write down what u doing. Then 1.1 interview where they ask u over 20 questions based on IKEA why u want to work here, what qualities do u have, just goes on and on.......they invite u for second interview if u pass the assessment date. This is based in the UK. Good luck!!!

      Interview questions [2]

      Question 1

      Describe a situation where you gave a good customer service and what was the outcome?
      1 Answer

      Question 2

      Why do you want to work for IKEA??
      1 Answer
      1

      Other Customer Service Representative Interview Reviews for IKEA

      Customer Service Representative (CSR) Interview

      Apr 16, 2026
      Anonymous employee
      Singapore
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at IKEA (Singapore)

      Interview

      Great interview with good mix of questions. And promotes you asking them on the work culture n environment. You should have been able and willing not be in a situation like the other one and have your best

      Customer Service Representative Interview

      Jan 12, 2026
      Anonymous Interview Candidate
      Birmingham, England
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at IKEA (Birmingham, England) in Sep 2025

      Interview

      A few rounds of interviews and decided this may not be the one. Promising company, people are great, love the perks. there was a group session, and team exercises people are great, love the perks. there was a group session, and team exercises

      Interview questions [1]

      Question 1

      Experience working with people, what your values are, how sustainable are you
      Answer question

      Customer Service Representative Interview

      Jul 21, 2025
      Anonymous Interview Candidate
      Baltimore, MD
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at IKEA (Baltimore, MD) in May 2025

      Interview

      Very positive call with members of the management team. Felt they were very fair and friendly on the call. My availability/plans didn’t work out with the role but I enjoyed the conversation.

      Interview questions [1]

      Question 1

      What’s your customer service philosophy?
      1 Answer