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      IKEA

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      Customer Relations Specialist Interview

      Mar 20, 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at IKEA

      Interview

      Interview 1 : over the Phone 10-15 minutes Interview 2: in person with team lead Interview 3: in person with head of department Background Check Drug Test: Urine 2 day paid training Process is long

      Interview questions [1]

      Question 1

      All common sense questions , example : when was a time you failed ? Be sure you are accepting fault and be humble
      Answer question
      avatar
      IKEA response
      8y
      We appreciate you taking the time to share your experience. It's really neat how you outlined the steps and included the important pre-employment steps in your experience too. It's been an area that we have been focused on and we'd love to know how you felt that went too! Feel free to share your thoughts with us at IKEARecruiting@ikea.com . Welcome to the IKEA family! #Coworker

      Other Customer Relations Specialist Interview Reviews for IKEA

      Customer Relations Specialist Interview

      May 21, 2023
      Anonymous employee
      Jakarta
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 months. I interviewed at IKEA (Jakarta) in May 2021

      Interview

      Interview runs online by zoom meeting with Human resources team leader, Customer relations Line Manager and Customer Relation Team leader in approximately 30 minutes. The interview was relaxed but serious.

      Interview questions [1]

      Question 1

      Explain about your self Elaborate your experience in payment handling What is your achievement in your previous role
      1 Answer

      Customer Relations Specialist Interview

      Mar 21, 2024
      Anonymous employee
      Brisbane
      Accepted offer
      Positive experience
      Easy interview

      Application

      The process took 2 weeks. I interviewed at IKEA (Brisbane) in Feb 2020

      Interview

      Simple phone screening interview- just getting to know you. Then an in person interview with HR and your potential new Line Manager. Very easy going just seeing how you react to certain customer scenarios

      Interview questions [1]

      Question 1

      If a customer is approaching you looking frustrated- what did you do to ease their experience?
      Answer question