IT Lab Support Services Engineer interview questions

The application and selection process was split into the following: After submitting a CV online I was sent to an online assessment to test my IT skills, ranging from TCP port numbers to describing RAID configurations. If your score is high enough, one of the Talent Scouts calls you back for a chat about the role and your experience. If this goes well you are then scheduled in for a phone interview with a Support Services team leader. This is more of a quick fire quiz, a bit like the initial online assessment so expect questions "describe DNS in a way an end user could understand", "What is RAID5" and so on. If you impress at this stage, this is when you are selected for the final interview round. This is an in person interview with two Support Services team leaders. Because of my geographic location I was allowed to do this via Skype which was really helpful. The final interview lasts about an hour, and the questions are more in depth with the usual scenarios ranging from technical to not technical giving you a chance to show how you approach problems and deal with people.