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      Customer Success Specialist Interview

      Nov 10, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      The process took 1 week. I interviewed at Indeed

      Interview

      The interview process was clear. I had two interviews (first round: recruiter, and second round: director) First round seemed like they were looking for someone who has hospitality and service-minded and can speak English fluently. Second round was similar, but the director asked me wether or not I accept the offer if they do so.

      Interview questions [1]

      Question 1

      Tell us your experience in customer service / customer success.
      Answer question

      Other Customer Success Specialist Interview Reviews for Indeed

      Customer Success Specialist Interview

      Jun 15, 2022
      Anonymous Interview Candidate
      No offer
      Positive experience
      Easy interview

      Application

      I interviewed at Indeed

      Interview

      Interviewers were kind and straight forward. Salary was disclosed in the first interview which I appreciated. Overall, the interview process was smooth and pleasant. Interviewers answered all of my questions.

      Interview questions [1]

      Question 1

      What are your weaknesses and strengths?
      Answer question
      1

      Customer Success Specialist Interview

      Sep 15, 2021
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Indeed in Sep 2021

      Interview

      The company was testing a pilot program where you participate in a virtual hiring event. You applied online through the link on the website, filled out a screening questionnaire and that's it, you were booked for an "interview". Now onto the interview potion. Worst experience ever. First, my interviewer was over 30 minutes late to my scheduled time slot. When they actually showed up, my interviewer didn't even bother to review my resume prior to the interview. All questions they asked were your typical questions that any recruiter may ask you during a phone screening, for example. When asked what the next steps in the hiring process were, I was informed that some hiring/talent manager, who by the way was not present during the interview, would make the call based on who moves forward based on a set of notes from questions that do not even measure your ability to succeed in the role. For a company who's goal it is to empower and help jobseekers, Indeed failed miserably in this so called pilot hiring event project. For others who are considering joining a hiring event from Indeed, do yourself a favor and don't. It was the most unprofessional experience I have had.

      Interview questions [1]

      Question 1

      Walk me through your entire work history.
      Answer question
      avatar
      Indeed response
      4y
      Hello! Thank you for taking the time to leave us this review. We are very sorry to read your experience was negative and we would like to take this opportunity to learn more. Please contact us at inside@indeed.com so we can better understand some of the details regarding your interview and speak to the relevant team. This is not the experience any candidate should have during their interview process with us and we would welcome the chance to improve and to apologise to you directly about this. We hope to hear from you soon. Many thanks!