Customer Service Representative applicants have rated the interview process at Key Benefit Administrators with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 61.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 14 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Key Benefit Administrators overall takes an average of 44 days.
Common stages of the interview process at Key Benefit Administrators as a Customer Service Representative according to 3 Glassdoor interviews include:
Skills test: 27%
Group panel interview: 27%
Background check: 27%
Phone interview: 9%
Personality test: 9%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Key Benefit Administrators (Fort Mill, SC) in Jun 2014
Interview
I applied online and then received an emailing asking me to call a phone number. When I called the phone number, it asked for specific information from me. A day later, I received a phone call from HR to set me up for an interview. I live out of state, so it took some time to narrow down a date/time that was good for me to get there. When I got there, I had an interview with the manager and team leader. They asked questions and what I would do in a couple of weird scenarios, but it wasn't tough at all. I then completed the application and left. I was emailed an assessment to take, which was one of the most out of the ordinary ones I've ever seen. I do not see what that test had to do with weeding out who would be an excellent Customer Service Rep. or not & it was a bit nerve-wracking. Within a few days, I was called with an offer.
Interview questions [1]
Question 1
What would I do if a member called in being adamant that she wanted massage therapy but it wasn't a covered service under her medical plan. If you have common sense and a background in health insurance, this should be easy to answer. But if you don't, this may stump some people.
I applied online. I interviewed at Key Benefit Administrators (Fort Mill, SC)
Interview
HR is very professional and guides you through the process before introducing you to the management team that will conduct the questions portions. They will inform you quickly of their hiring decision.
I applied online. The process took 3 weeks. I interviewed at Key Benefit Administrators (Fort Mill, SC) in Sep 2014
Interview
I was interviewed by two Managers, very Professional yet they made me feel very comfortable. Very warm and welcoming. Each Manager had a set of questions they asked I think because although they work together they Manage different areas of the CSR Team
Interview questions [1]
Question 1
I have worked as in a completely different field for over 20 years and one of the question I was asked is will I try this job out find that I dont like it and leave?