Key Benefit Administrators Reviews
73% would recommend to a friend
(151 total reviews)
Larry Dust
96% approve of CEO
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Found 151 of over 154 reviews
Updated Nov 7, 2023
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "I knew that when I applied here, and because of the amazing benefits, and good pay, I'm willing to take that risk." (in 5 reviews)
- "Some employees may not be able to handle the workload, but the Customer Service Manager is always offering overtime as well." (in 3 reviews)
Ratings by Sexual Orientation
This rating reflects the overall rating of Key Benefit Administrators and is not affected by filters.
- 4.0Nov 7, 2023Anonymous EmployeeCurrent Employee, more than 10 yearsIndianapolis, IN
Pros
KBA mgmt team is making strides to improve the satisfaction on employees, 1 at a time.
Cons
Sales isn't selling fast enough.
- 2.0Aug 11, 2023Client Service RepresentativeCurrent Employee, more than 8 yearsIndianapolis, IN
Pros
Larry is a great CEO, other than his choices for the new leadership taking over. They allow us to work from home 100% of the time.
Cons
The new senior management/future guys who will be running the company are micromanagers, not personable and rude. They listen and watch everything you do (not just customer service) and only care about themselves. People are leaving left and right. This is not the same company it was 5 years ago. There is always change within organizations but these are not good ones and they are losing good, loyal employees because of it. Not much room for growth. Very few people move up, unless you are related or close friends with the owner.
3
Key Benefit Administrators Response4moThank you for taking the time to leave your feedback. We are growing as an organization, and I understand that sometimes that change can be difficult. That said, hearing other perspectives is valuable for our continued company growth and we take your comments seriously. If you feel a review of some of our open positions and upcoming opportunities would be beneficial, the HR team is happy to meet with you to better understand your goals and discuss your career path. Thank you for being a valuable member of our Key Family!
- 2.0Aug 28, 2023Customer Service RepresentativeFormer Employee, less than 1 yearFort Mill, SC
Pros
Pay, benefits, working at home
Cons
Customers are allowed to cuss you, Belittling while training and once online. They treat you like a child
- 5.0Mar 30, 2023Systems AnalystCurrent Employee, less than 1 yearIndianapolis, IN
Pros
Great company with excellent salary. Great communication between departments.
Cons
None as of now. Don't have health insurance, so I can't comment on that.
3Key Benefit Administrators Response8moThank you so much for taking the time to share your experience about working for KBA!
- 5.0Nov 7, 2022Reconciliation ManagerCurrent Employee, more than 10 yearsFishers, IN
Pros
The people at Key Benefit Administrators follows through on the company's core values in its daily actions. You really feel like you are part of the big picture and are recognized when you do good work. Although much of the workforce is remote, the engagement has remained. The good part is we can still go to the office if we so desire. Given the flexibility and desire to develop staff, I would highly recommend employment at KBA if the opportunity came to fruition.
Cons
I have not encountered a down-side while working at KBA
2Key Benefit Administrators Response2yThank you for taking the time to leave a review about your wok life experience at KBA! It is wonderful to hear that you appreciate the flexibility of your work environment and that you feel recognized and engaged with the big picture of the company. The remote work interactions are something we continue to work toward. Thank you for the feedback!
- 5.0Mar 27, 2023Client Vice PresidentCurrent Employee, more than 8 yearsIndianapolis, IN
Pros
Upper management listens and acts on good ideas.
Cons
Change is the only constant and very fast pace.
1Key Benefit Administrators Response8moThank you for taking the time to leave feedback on your experience at KBA! It is always nice to hear from current employees - CONGRATS on 9+ years and here's to many more!
- 4.0Apr 7, 2023Anonymous EmployeeCurrent Employee, more than 5 yearsIndianapolis, IN
Pros
Great communication. Family oriented. Flexible
Cons
Some people need more training.
Key Benefit Administrators Response4moReally appreciate your perspective and feedback. We are glad to have you with KBA!
- 2.0Mar 26, 2023Implementation SpecialistFormer EmployeeIndianapolis, IN
Pros
Work from home for most positions
Cons
Not a lot of room for growth
Key Benefit Administrators Response8moThank you for taking the time to leave feedback. I am disappointed that you felt there were not opportunities to advance your career here as we are growing! We wish you the best of luck on your next steps.
- 5.0Jul 1, 2022Anonymous EmployeeCurrent Employee, more than 10 yearsIndianapolis, IN
Pros
The best things I find as a KBA employee are the flexibility, the family atmosphere, and the creative solutions to the changing field.
Cons
You have to work a little harder at keeping your employees engaged now that most of our workforce is primarily remote.
2Key Benefit Administrators Response2yThank you for taking the time to share a review about your time at KBA! It is special to get this kind of feedback from our long-term employees like you and we will continue to keep working to make sure we are engaging our employees and listening to their needs. We appreciate you!
- 1.0Sep 18, 2022Agent Customer Service RepresentativeFormer Employee, more than 5 years
Pros
Being able to work from home
Cons
Limited Opportunities for Advancement. The annual reviews are very flawed. They are specifically designed to avoid paying employees what they are truly worth. Compared to other companies with similar jobs the pay is low but the responsibilities are thru the roof. I also found that rules,policies and regulations are not fairly adminsistered in departments as a whole. Selective enforcement is not a good look for a company that prides itself on diversity and equality.
2Key Benefit Administrators Response2yThank you for taking the time to leave your thoughts - I am sorry to hear that was your experience at KBA. We will use your feedback to work on improving our organization. I hope your next opportunity is a better fit for you!
Key Benefit Administrators Reviews FAQs
Key Benefit Administrators has an overall rating of 3.9 out of 5, based on over 154 reviews left anonymously by employees. 73% of employees would recommend working at Key Benefit Administrators to a friend and 75% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.
73% of Key Benefit Administrators employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Key Benefit Administrators 4.4 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Key Benefit Administrators to be management, benefits, career development and the cons to be compensation, workplace.
