Key Benefit Administrators Reviews | Glassdoor

Key Benefit Administrators Reviews

Updated October 12, 2018
113 reviews

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3.1
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Key Benefit Administrators CEO Larry Dust
Larry Dust
4 Ratings

113 Employee Reviews

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Pros
  • "The ability to work from home is also a big plus" (in 35 reviews)

  • "Everyone since day one has been super nice and welcoming" (in 3 reviews)

Cons
  • "Customer service hours are 8-7 a normal schedule is 8-5 and one day a week 10-7" (in 8 reviews)

  • "It isn’t as bad as some call centers but it would be nice to get off work earlier some times" (in 4 reviews)

More Pros and Cons

  1. "Customer Service Tier ll"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Fort Mill, SC
    Current Employee - Customer Service Representative in Fort Mill, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Key Benefit Administrators full-time (More than 3 years)

    Pros

    I’ve been with the company for almost 3 years now and the insurance premium has stayed the same since day one. The company is on a 7 year stretch where premiums have stayed the same. That is amazing. I love the people I work with. Management understands and can relate to any issues or concerns that arise and are willing to do everything in their power to make things better. The ability to work from home is also a big plus.

    Cons

    Customer service hours are 8-7 a normal schedule is 8-5 and one day a week 10-7. Plus you rotate Friday’s. So about once a month you will work your normal late night plus a late Friday. It isn’t as bad as some call centers but it would be nice to get off work earlier some times.

    When it comes to time off if you have PTO available you must use it. My previous job I had the option of using a day of PTO if I was out for sickness or go without pay and save that PTO for actual vacation.


  2. "Decent Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auditor
    Current Employee - Auditor
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Key Benefit Administrators part-time (More than 3 years)

    Pros

    If you find a manager that truly cares for you it will go a long way. My manager let me work remotely and always had my back.

    Cons

    Office seems to be political, only way to move up is by knowing people. There have been three major layoffs in my time, what they do is hire a ton of people and then in 6 months seem to do a massive layoff. Business seems to be slowing down and there seems to be little room for advancement. Pay isn’t good either.

    Advice to Management

    Treat your employees better and realize it’s not all about you.

  3. "No vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Key Benefit Administrators full-time

    Pros

    Flexible and has the option to work from home.

    Cons

    -Unprofessional work environment.
    -Lack of company vision and how that vision fits into ongoing operations.
    -There is little incentive for good employees to continue to do well.
    -Lack of career development.

    Advice to Management

    Be transparent with employees about company goals. Invest in employees.
    Reward good employees instead of treating them like they aren't valued.
    Create comprehensive feedback that actually gives employees something to work for.


  4. Helpful (3)

    "It's great until the chips fall ..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT in Indianapolis, IN
    Former Employee - IT in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Key Benefit Administrators full-time (More than a year)

    Pros

    Probably the best, most-efficient, well-oiled team I have ever worked for. Good work/life balance. Accomplished many great things working here to add to the resume.

    Cons

    Management continually asks for well-considered, researched information, but then disregards it and shoots from the hip. Common belief seems to be that Intimidation or repeating something enough times, will make true.

    Advice to Management

    You're continually laying off the wong people and promoting the poison ones.


  5. Helpful (3)

    "Exciting Times!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Key Benefit Administrators full-time (More than 8 years)

    Pros

    Great co-workers! KBA values their employees and demostrates this throughout the year! Many employees work from home and this gives many of us the flexibility.

    Cons

    None to share at this time


  6. Helpful (2)

    "Caught during a turbulent time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Key Benefit Administrators full-time

    Pros

    Nice people there, close and friendly to most everyone

    Cons

    Some software was messy, slow, unable to hold a position with what's going on politically


  7. Helpful (6)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Key Benefit Administrators full-time

    Pros

    Working from home is about the only pro for this position.

    Cons

    Management does not seem to know where they are going and how to get there. Every month there is a new something that is going to save the company. Promotions are given to the good ole boys and girls and are based on who you know. Management already knows who they will place in a position before they even post it. Management does not listen to the workers but only to executive staff that slant the answers to be what they think they should say. Some Customer Service people answer as little as 20 calls per day when others are expected to take over 50 a day.

    Advice to Management

    Start treating everyone fairly.

    Key Benefit Administrators Response

    Sep 15, 2017 – Vice President, Human Resources

    I am really sorry to hear you feel that way. I would invite you to sit down with anyone in HR to help understand this issue or bring your concerns to your manager so we can take some action to... More

  8. Helpful (1)

    "Co-workers are great."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Key Benefit Administrators full-time

    Pros

    Managers and co-workers are friendly and helpful. Halloween and Christmas activities are fun. The ability to wear jeans on Fridays and other random weeks is nice.

    Cons

    The use of technology is lacking.

    Key Benefit Administrators Response

    Sep 15, 2017 – Vice President, Human Resources

    Thanks for taking the time to leave a review!


  9. Helpful (2)

    "Great People!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Key Benefit Administrators full-time (More than a year)

    Pros

    The people are great, the culture is good.

    Cons

    The salaries are low, the benefits are lacking.

    Advice to Management

    If you want to compete, salaries and benefits need to improve.

    Key Benefit Administrators Response

    Sep 15, 2017 – Vice President, Human Resources

    "Great People" - I Agree!!!! Thanks for leaving the review - I would be happy spend some time to help you understand the salary range for your position and walk you through the benefit plan as we... More


  10. "Project Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Key Benefit Administrators full-time

    Pros

    flexibility, pay, vacation, work from home

    Cons

    advancement, upper management, benefits, work environment

    Advice to Management

    better training of department personall

    Key Benefit Administrators Response

    Sep 15, 2017 – Vice President, Human Resources

    Thanks for taking the time to leave your perspective! Best of luck to you.


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