Kura Interview Questions
Updated Nov 17, 2022
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Interviews at Kura
Interviews for Top Jobs at Kura
- Customer Service Advisor (8)
- Customer Service Representative (6)
- Customer Service Agent (5)
- Customer Service (2)
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Anonymous Interview Candidate in Durban
I applied in-person. I interviewed at Kura (Durban)
Was pleasant and friendly and Professional. The Interview took time with me. I enjoyed the interview , was explained the great benefits of been part of kura that made me more excited to part of such a great company
- Why do I want to work at Kura
Anonymous Employee in Durban
I applied through an employee referral. I interviewed at Kura (Durban) in Sep 2022
It was very challenging but was very over whelmed to have been given the opportunity to be part of Kura and my recruiter was very friendly and welcoming. Everything was communicated with us before hand
- Have you ever been in a debt collecting campaign
Anonymous Employee in Durban
I applied through an employee referral. I interviewed at Kura (Durban) in Sep 2022
Interview process was very easy and proffesional the recruiter was very friendly during the interview, also the the test were easy to read and understand and also answer, everything was well communicated with us before hand
- How would you deal with a difficult customer
Anonymous Employee
I interviewed at Kura
Good structure well communicated Very transparent and made to feel at ease during the whole process Kept up to date on progress at every point during the stages and happy to be offered
- Values and previous experience in my history
Anonymous Interview Candidate
I applied online. I interviewed at Kura in Feb 2022
I found the interview quite easy. It was a virtual interview, conducted over the telephone. Some experiential questions were asked such as prior customer interaction, if I’m comfortable with having telephone conversation etc.
- Are you comfortable with talking to people over the phone? Can you describe an instance where you had to go above and beyond to help a customer?
Anonymous Employee
I interviewed at Kura
Lied about benefits and shifts. I was told I'd do two weeks of backshift and two weeks of morning shift, never happened. No wonder they have high stuff turnover - they overpromise and underdeliver
- How well do you relate to customers?
Anonymous Employee in Sunderland, England
I applied online. I interviewed at Kura (Sunderland, England) in Oct 2021
Was absolutely brilliant felt at ease and felt like a normal conversation. Was still asked questions but In a format of conversation which was great and did not feel under pressure at all
- How would you respond to a rude customer
Anonymous Employee in Durban
I applied online. I interviewed at Kura (Durban) in Sep 2021
The process is easy its not intimidating. The interviewers are great and the interview rooms are friendly. The interview takes half of the day so you may want to bring lunch
- How was the experience being a customer service agent?
Anonymous Employee
I applied online. I interviewed at Kura
About 2 hours in a group setting and then get taken off individually for a role play scenario and tell me a time where questions was an easy enough interview of you’ve worked in customer service before
- Name a time you dealt with a difficult customer
Anonymous Employee
I applied online. I interviewed at Kura
Easy, friendly, training was a mess. Company poorly managed, no one takes you seriously and threaten you every time you're unwell or having a system problem you're accused of lying or they say it's your fault.
- GO AWAY
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