I applied in-person. The process took 4 weeks. I interviewed at LUSH North America (Los Angeles, CA) in Aug 2020
Interview
When I applied to become an MIT back in 2018, the process was rigorous. I wrote a ten page paper on everything I knew about LUSH - from how to manage and train employees to operations, COGs, Labor, KPIs and hiring. If you have worked for LUSH for several years as a Floor Leader, connect with your manager or MIT to review areas of strength and more importantly, areas of weakness so you can grow before interviewing. The process may be totally different now, but when I was interviewing, an RST visited our shop to have a meeting among our staff without me and contributed comments as to whether I was fit to become MIT. If you are in good standing as a FL, you have a good shot!
Interview questions [1]
Question 1
How do you provide challenging, constructive feedback to floor staff when you have already approached them once with the same feedback?
I applied in-person. The process took 3 days. I interviewed at LUSH North America (Edmonton, AB) in Jan 2019
Interview
- Chat with shop manager, and regional manager about career opportunities, and design a development plan to further skills in previous position (Floor Leader/supervisor)
- Self-assessment about current skill set, behaviours, and competed in-store projects (team development, driving sales, etc.), and reflection of internal leadership practices
- Self-assessment is submitted to hiring and recruitment team, alongside cover letter and resume
- Interview will occur in person if hiring manager and regional manager are in the same area as you. If not, interview is done over the phone
- Call-backs are done within 5 business days; opportunities to garner feedback about interview and current skill set if the job isn’t offered
Interview questions [2]
Question 1
-What are some difficulties you may experience transitioning from a Floor Leader, with a very tenured team, into a Manager-in-Training?
Other questions will be more specific, and will be based off of the self-assessment that was submitted.
-Tell me about a time you’ve received feedback, how you responded, and what you did with that feedback?
Other questions will be more specific, and will be based offf of the self-assessment that was submitted
I applied through an employee referral. I interviewed at LUSH North America (West Palm Beach, FL) in Apr 2016
Interview
Video Interview with 3 questions asked, Phone Interview with a recruiter, Culture Hour In-Person Interview in local shop with store manager where you demonstrate your coaching skills and business insights.
Interview questions [1]
Question 1
Speak to someone you have developed, why did you choose them and what did they go to accomplish?
