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      Lloyds Banking Group

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      Senior Customer Service Associate Interview

      Feb 17, 2026
      Anonymous Interview Candidate
      Edinburgh, Scotland

      Other Senior Customer Service Associate Interview Reviews for Lloyds Banking Group

      Senior Customer Service Associate Interview

      Mar 4, 2025
      Anonymous Interview Candidate
      Edinburgh, Scotland
      Declined offer
      Positive experience
      Easy interview

      Application

      I interviewed at Lloyds Banking Group (Edinburgh, Scotland)

      Interview

      Through Adecco, you submit a bunch of video interviews through a website they provide. After you're successful, they do the onboarding process like submitting tax summaries, right to work, references etc.

      Interview questions [1]

      Question 1

      Why this role? Why Lloyds and what values mean most to you? Tell me about a time you had to deal with a difficult person and what was the outcome? Tell us about a time you went the 'extra mile' for someone/customer?
      Answer question
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 1 week. I interviewed at Lloyds Banking Group (Edinburgh, Scotland) in Jan 2024

      Interview

      First question on the phone call interview when did I last work which is stated in my cv. Which was provided to them. Couldn't go ahead with interview and hung up on me. Also did not state in the job description about work in the last few years was required for this job role.

      Interview questions [1]

      Question 1

      When was the last time you worked?
      Answer question

      Senior Customer Service Associate Interview

      Aug 11, 2023
      Anonymous employee
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Lloyds Banking Group in Aug 2022

      Interview

      easy but the interviewees were not part of the sector i was going into and couldn’t give me much information, the job ended up being different from the description , made promises they could not keep

      Interview questions [1]

      Question 1

      why would you be good for the role
      Answer question