Applied online, received an e-mail one day after online assessment telling me I had passed and to book a slot for telephone interview. Booked it for three days after e-mail. Called me at precisely the correct time. Caller was clear but sounded kind of robotic, was therefore difficult to build a rapport, suppose they are trained that way. Asked a series of competency based questions. Was told I had passed after being on hold a few minutes and booked a date for assessment day, which I am yet to attend.

I applied online and the day after I was asked to book a telephone interview. I had my telephone interview a week later. It lasted around 20 minutes and the questions were based on motivation and competency e.g. "What attracted you to this role?" "Why do you want to work for Lloyds?" and "Tell me about a time you worked in a team" "Tell me about a time you delivered great customer service." The competency based questions always require examples, I haven't been employed before so I used examples from my work experience and my university life. My interviewer was very friendly and even let me know when the competency based questions. After all the questions were answered, the interviewer put me on hold for about 5 minutes to finish typing up my answers and then she told me that I had passed onto the next stage of the process. I was then booked for a day at the assessment centre two weeks later. They advise going to the assessment centre 20 minutes early so that they can check your documentation (the documentation you have to bring will be explained to you in an email.) The assessment day consisted of 3 activities, first I did the face-to-face interview, which was similar to the phone interview with similar motivation based questions and competency based questions but with a couple more thrown in for example I was asked "What do you think a usual day working at Lloyds would be like?" After the interview, there was a group task with the other people who are assessed that day. First you are given 5 minutes to look over a transcript between an adviser and a customer and think about what they adviser did well, what they could have improved on and how you would have brought in one of Lloyds values into the conversation if you helped this customer yourself. After the 5 minutes, the assessors come in and the group gets 20 minutes to come together and discuss the questions for the few different conversations. Finally there's the role play. You're given a sample of a character's banking details and you have 10 minutes to make notes, after the 10 minutes one of the assessors will call you with a query and you're required to help them. Remember to go through the security questions and pay particular attention to the password as the assessor may get it wrong to see how you would respond, all you have to do is to politely tell them that their password doesn't match the password in your records and ask them to try again (they get to try 3 times before they're no longer allowed.) After that call you get another character's banking details and 5 minutes to prepare before the next call and after that you're done! They said to me that I would get a response within 5 working days, I got an email a few days later telling me that I didn't get the job.