London Overground Rail Operations interview questions

First you complete your online application form, if successful you are invited to an assessment day. At the assessment day there were around 30 other candidates, and there are four tests to complete - two numeracy based, one competency based and one role play scenario. If you are then successful at all stages of the assessment day, you will then be invited to an interview. From my assessment day, I was the only successful candidate. After interview and before starting the role, you must complete a full occupational health check which doesn't necessarily consist of a pass or fail result as there are many different areas.

After submitting online application form you are then asked to do a competency based questionnaire. It has various customer scenarios and you have to choose what you would do in that situation. If you pass that, you get called in for assessment. The assessment consists of basic numeric questions on how much change you would give for tickets. Then map and timetable reading assessment. Then identifying different types of tickets. Then basic grammar where you have to identify any grammar issues in a paragraph. If you pass all these then you go onto a role play where you are playing the part of a staff at a railway station. If you pass that you get called for interview with manager. The manager asks questions about your experiences e.g. describe a time where you were under a pressure or exceeded customer expectations etc.