I applied online. The process took 1 day. I interviewed at Lumen in Dec 2009
Interview
First was a timed skills test - a simulation of incoming calls -get name-address spelling right on screen etc - one portion involved a minor detailed product offer portion - HAD to pass
2nd a detailed application
3rd 1:1 with general personality questions exclusively
Interview questions [1]
Question 1
None - general personality demeanor - how i would handle certain things -- that i knew or didnt know - what then etc
I applied through a recruiter. The process took 6 days. I interviewed at Lumen (Phoenix, AZ) in Nov 2016
Interview
The hiring manager was very courteous and professional, It was quick simple and easy.Although the office area seemed a tad bit crammed I could tell they were clearly about their business and I can't wait to join their misfit of a team, I'll fit right in.
I applied online. The process took 3 days. I interviewed at Lumen (Johnson City, TN) in Sep 2016
Interview
It was really easy. They e-mailed me immediately after I took the tests at home, the next day I had the phone interview, and the day after I had the face-to-face interview. Took about a week and a half for the drug test and background check, but everything was smooth sailing.
Interview questions [1]
Question 1
Basically about previous work experience and there is a role-playing part. Both are pretty easy.
I applied online. The process took 1+ week. I interviewed at Lumen (Minneapolis, MN)
Interview
I took two proficiency tests in the application process. One was for MS Word and Excel proficiency and general computer skills (typing speed, etc.), and the other was a basic reading, knowledge, etc. type of "STAR" test. Neither of them was very difficult and certainly should not pose a barrier to someone with a good high school education or college degree.