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      Customer Success Associate Interview

      Oct 8, 2024
      Anonymous Interview Candidate
      No offer
      Negative experience

      Other Customer Success Associate Interview Reviews for Lumen

      Customer Success Associate Interview

      Nov 1, 2023
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Lumen in Oct 2023

      Interview

      Only did the screening where it was made up of questions and games . No humans assessing you but an AI. Honestly a waste of time, this company does the least when it comes to getting to know candidates and have no issue with rejecting highly qualified people. However, looking at the reviews, the company needs some major improvements. Don’t waste your time. Spent a lot of my time trying to answer the questions in the format they wanted and the least they could’ve done is had a actual human being LISTEN to my responses.

      Interview questions [1]

      Question 1

      Name a time it was difficult in a work setting?
      Answer question
      3
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Lumen in Sep 2024

      Interview

      You are given an automatic interview where you record 5-6 questions, where you get two chances to submit. Then, there is a set of cognitive games you play to show math skills, analytical skills, etc. After completing, mentions a member of the recruitment team will reach out. That never happened, therefore either don't have the bandwidth, or simply don't care to follow up with candidates.

      Interview questions [1]

      Question 1

      What was a time you had to deal with a difficult client/account?
      Answer question

      Customer Success Associate Interview

      Mar 22, 2022
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Lumen

      Interview

      The interview process was done through HireVue, which consisted of 7 questions and 2 games. Interviewees are given the option to practice sample questions before the official questions. Additionally, there are 2 tries to record your answers for each question.

      Interview questions [1]

      Question 1

      Tell me about a time you joined a team.
      Answer question