I was interviewed by 2 upper level managers, standard customer service interview questions as well as roll play request for 2 service calls. I was given an tour of the facilities and ended interview with them letting me know that their company has an extensive hiring process and that it would take up to 6 weeks to actually be hired on.

Interviewed through agency, if the agency approves you will then meet with the hiring manager. NRG is located downtown so the traffic is horrible leave an hour before time. Employees are not welcoming when you are new.