Customer Service Representative applicants have rated the interview process at NRG Energy with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 43% positive. To compare, the company-average is 61.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 12 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at NRG Energy overall takes an average of 23 days.
Common stages of the interview process at NRG Energy as a Customer Service Representative according to 7 Glassdoor interviews include:
One on one interview: 20%
Skills test: 20%
Background check: 15%
Phone interview: 15%
Drug test: 15%
Personality test: 10%
Group panel interview: 5%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 2 weeks. I interviewed at NRG Energy (Charlotte, NC) in Jan 2022
Interview
I was interviewed by 2 upper level managers, standard customer service interview questions as well as roll play request for 2 service calls. I was given an tour of the facilities and ended interview with them letting me know that their company has an extensive hiring process and that it would take up to 6 weeks to actually be hired on.
Interview questions [1]
Question 1
Give me an example of a time that you were able to overcome a call with an angry customer.
I applied online. The process took 3 weeks. I interviewed at NRG Energy
Interview
Interviewed through agency, if the agency approves you will then meet with the hiring manager. NRG is located downtown so the traffic is horrible leave an hour before time. Employees are not welcoming when you are new.