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      Technical Support Engineer Interview

      Sep 8, 2020
      Anonymous Interview Candidate
      Atlanta, GA
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at New Relic (Atlanta, GA) in Sep 2020

      Interview

      I had a 30 minute video chat with a recruiter that went well. I was supposed to have a 30 minute call with the hiring manager but she happened to be out for the day we scheduled so I spoke to a Technical Support Manager instead. That also went well. They sent me the technical assessment. The wording of the prompt confused me a bit but I did what I thought was expected and I turned it in. They opted to pass on me after that. The only thing that was negative is that you only deal with a recruiter via email so while I appreciate that he did get back to me to let me know they were no longer interested I can't ask what I did wrong without harassing him to be the messenger so essentially I gain nothing from the experience.

      Interview questions [4]

      Question 1

      Why New Relic? Why technical support?
      Answer question

      Question 2

      Where do you see yourself in five years?
      Answer question

      Question 3

      What got you into development?
      Answer question

      Question 4

      After successfully installing the agent within your application, please take me through how you would handle a support issue. We provide most of our support via email, so you should approach this as a dialog with a customer. Imagine a scenario where a customer is describing how the New Relic agent doesn't appear to be reporting data when they deploy their application.
      Answer question
      6

      Other Technical Support Engineer Interview Reviews for New Relic

      Technical Support Engineer Interview

      Feb 17, 2025
      Anonymous employee
      Bengaluru
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at New Relic (Bengaluru) in Dec 2024

      Interview

      I attended 3 rounds of 1 hr long interview. 1st round was technical assessment. basic knowledge on any specified programming language is being tested. the other two rounds were focused on determining humanitarian values and other behavioural assessment

      Interview questions [1]

      Question 1

      Basic features of JavaScript language
      Answer question
      1

      Technical Support Engineer Interview

      Apr 11, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. The process took 1 week. I interviewed at New Relic in Mar 2024

      Interview

      I applied through an employee referral. The process took 2 weeks.I interviewed at New Relic in March 2024 Interview First round was technical round covering technical aspects and behavioral question related to TSE role. Second Round was Hiring Manager round covering basic behavioral questions. Third round was Take home assignment in configuring new relic agent in a demo project.Fourth round was again technical round covering basic technical and behavioral questions. Final Round was HR round covering more details about job role and salary negotations.The interview process is very quick and transparent

      Interview questions [1]

      Question 1

      How to Handle a difficult customer? How to handle a situation where you are not unaware of the solution
      Answer question

      Technical Support Engineer Interview

      May 24, 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at New Relic

      Interview

      Started with screening call. Then interviews with hiring managers. Fair, asked good questions. Good people. I thought they were thorough but not overly aggressive. All well done by their team overall.

      Interview questions [1]

      Question 1

      Tell me about what Docker does
      Answer question

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