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New Relic Reviews

Updated January 16, 2018
229 reviews

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3.9
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New Relic CEO and Founder Lew Cirne
Lew Cirne
198 Ratings

229 Employee Reviews

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Pros
  • Great work / life balance - work as hard as you need, to be as successful as you want to be (in 25 reviews)

  • Fantastic co-workers, great office and an ample supply of challenging work (in 15 reviews)

Cons
  • Still experiencing some growing pains (in 26 reviews)

  • isolation outside San Francisco, small/medium size biz sales people in SF blowing through quotas while enterprise reps are struggling badly (in 8 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (19)

    "Come here to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in San Francisco, CA
    Current Employee - Sales in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at New Relic full-time (More than a year)

    Pros

    I've been here nearly 2 years, and have found:
    - Smart people
    - Great customers
    - Challenging problems to solve, many related to scaling quickly
    - A humanist culture focused on solving real problems for our customers
    - Lots of opportunity to grow as the company grows

    The place is definitely going through a transformation and people are working hard to retire "debt" that has been deferred after growing so fast for 9 years so we can keep scaling with less hiccups. As a result, there are some rough spots, but people are pulling together to work through them. Typical growing pains in my view.

    There have been some recent changes in Sales and Marketing leadership that are starting to improve the culture - my manager is very invested in my growth and I can see a systematic effort to improve lead flow, systems, and comp plans.

    Cons

    - Dealing with growing pains
    - Equity awards could be a bit more generous, but not unusual for a company this size
    - Our broad platform means it's taken we some time to ramp up on all the tech
    - Finance and Legal seem to have more involvement in deal approvals than I am used to

    Advice to Management

    - Support experimentation
    - Keep building up Product Marketing - it's getting a lot better, but is critical it be strong to help us with messaging to customers


  2. Helpful (1)

    "Company with great vision and culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - R&D in San Francisco, CA
    Current Employee - R&D in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at New Relic full-time

    Pros

    The CEO is a visionary, and the top executive team is excellent. The company definitely has great vision, the culture is still very good. Even though we went through and are still going through growing pain.

    Cons

    I notice that over the years, we hire so many layers of mid management levels. Some are really unnecessary, it's counter productivity and introduce more politics.

    Advice to Management

    I notice that over the years, we hire so many layers of middle management levels managers or directors, or even VPs. Some are really unnecessary, it's counter productivity and introduce more politics.

  3. "Great company, with huge growth that might have its fair share of growing pain challenges"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in San Francisco, CA
    Current Employee - Marketing Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at New Relic full-time (More than a year)

    Pros

    Has been really really successful over the last year, which has benefitted the business, employees and customers. Great benefits and perks to working at New Relic, onsite barista, 401k match, really good healthcare, unlimited PTO etc.

    Cons

    Big middle management gap. Top heavy and used to be bottom heavy but nothing supporting the middle. A lot of entry-level employees have gone off to other companies and there's not always a push towards replacements. Middle management that exists seems to be above doing the hard work and making sure top and bottom are on same page and aligned.

    Advice to Management

    Focus on investing in middle management and ops.


  4. "Interview process was streamlined, and everyone was very professional."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Architect
    Current Employee - Solutions Architect
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at New Relic full-time (Less than a year)

    Pros

    Excellent culture! A great place to be as everyone so far has been very talented, and friendly. There are also a lot of exciting challenges!

    Cons

    I’m not sure if there are any so far. The culture is very centered around getting things done, and solving challenges.

    Advice to Management

    Keep up the energy!


  5. Helpful (1)

    "90 days review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Engineer in San Francisco, CA
    Current Employee - Senior Sales Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at New Relic full-time (Less than a year)

    Pros

    This is a fast-growing company. It's very exciting to be here. It feels like a startup, but more mature. Awesome office in SF, great view, and easy access to main transportation.

    Cons

    Everyone is trying to curry favor and trying to move up. I guess that's typical office politics.

    Advice to Management

    Keep it exciting. Love the swags, and NerdVana.


  6. Helpful (1)

    "A Family Oriented Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Architect in Boston, MA
    Current Employee - Solutions Architect in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at New Relic full-time (Less than a year)

    Pros

    New Relic really cares about you. It's a very professional family atmosphere that pushes the boundaries of collaboration and innovation.

    Cons

    I really can't think of any at this time.

    Advice to Management

    keep doing what you're doing!


  7. Helpful (3)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at New Relic full-time (More than a year)

    Pros

    - Great product and team
    - Good benefits
    - Good culture
    - Remote friendly

    Cons

    - Most workers are in one of the offices; if you're remote it can be difficult to integrate
    - 401k match could be better

  8. Helpful (1)

    "Surrounded by hardworking, intelligent, fun people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at New Relic full-time (Less than a year)

    Pros

    Surrounded by hardworking, intelligent, fun people

    Cons

    Takes some time to get your bearings in the beginning


  9. "Growth company w/ typical scaling challenges"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at New Relic full-time (More than 3 years)

    Pros

    Great office location and amenities. Mostly solid leadership team. Clear and transparent vision for company growth.

    Cons

    Typical scaling issues in high growth tech companies.

    Advice to Management

    Stay focused, and continue to value, reward, and recognize your employees for the good work they're doing.


  10. Helpful (2)

    "Enterprise SDR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Everyone is friendly, willing to help and make sure you have the tools to succeed. New management team but they put their people before them just is great

    Cons

    Not much I can say about cons, they are flexible when you need to come in later or leave late snacks are great. Keep it up!!


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