I applied online. The process took 4 weeks. I interviewed at Nielsen (Ithaca, NY) in May 2011
Interview
5 phone interviews, two personal interviews
I was contacted by a recruiter who interviewed me, and then I was sent to the team lead for a phone interview several times before getting to meet someone in person. The personal interviews were between three people.
Interview questions [1]
Question 1
Education, background in technology, interests, customer service experience