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      Technical Support Specialist Interview

      Feb 12, 2025
      Anonymous employee
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I interviewed at Pearson

      Interview

      They asked about my background and gave me a simple troubleshooting question to answer. It was a relatively smooth process all around. They also provided me with information about the role

      Interview questions [1]

      Question 1

      I can't access this webpage, what would you do to fix it
      Answer question

      Other Technical Support Specialist Interview Reviews for Pearson

      Technical Support Specialist Interview

      Apr 3, 2015
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Pearson

      Interview

      The interview process was straight forward; the usual technical aptitude questions and standard people skills questions. The Hiring process, however, took what seemed like forever. They do a thorough background check and this process can take a very long time.

      Interview questions [1]

      Question 1

      Tell me how you handle difficult or irate customers.
      Answer question

      Technical Support Specialist Interview

      Oct 8, 2015
      Anonymous employee
      Rancho Cordova, CA
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Pearson (Rancho Cordova, CA) in Apr 2015

      Interview

      The interview process now consists of two assessment tests and a personality test before they will interview you. After applying for the position, I was called for a phone interview within a week. A few days later, I was called for an in-person interview. The supervisors who interviewed me were very good and the questions were focused on the job; nothing extraneous or irrelevant. At the time the company was owned by Pearson, not Vista Equity Partners, so it could be different now.

      Interview questions [1]

      Question 1

      How to make coffee, step by step.
      Answer question

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