Phoenix Software interview questions

Unprofessional application/interview experience with poor communication. I applied for the above post and was sent an email 2 days later to a Teams interview where I booked a slot on the diary. I arranged for childcare so that I could spend a few evenings preparing for the interview. Interview day comes and it was cancelled on the morning of with no explanation. I contacted them to advise and asked if it was likely to be rescheduled. The representative replied the next day to advise that the interview was cancelled due to illness and that I should receive another diary link in an email the next day, which I did. I chose another interview slot in their diary for the first available slot which was the following week. This time, 2 days before the interview at 9pm, I receive another email to advise that another representative from this company cancelled my second attempt at a Teams interview without explanation. I contacted them to advise it was cancelled again without explanation and asked if they were likely to reschedule again and I did not receive a response.

Two stage interview with an aptitude test. Main reason for negative rating is due to two very poor situations that mirror each other in a very unprofessional and concerning way. Back in August 2023 I applied for their Sales Support role but never got so much as an acknowledgement of the application. Needless to say they never got back to me after I chased them up. I decided that they mustn't care that much applicants and moved on but bookmarking them as one not to apply to again. I was then approached by their recruitment manager on LinkedIn Feb 2025 asking me to apply for the Customer Success Manager role they had available. We had a call where I explained my previous experience with the company. He openly told me their recruitment back then was bad and apologised. I decided that they must have a new mentality to recruitment and I decided to apply for the Solutions Administrator role that we discussed on the call. I got through to the second interview and after a 8 working days wait that was told to me would be 3 days, I was not successful in getting the role due them finding someone they found suited the role more. Totally understandable and respected their decision. I responded to see if they would still see me for the initial role I asked to apply for (Customer success manager) as the interviewers were very friendly and the facility is nice. I however was told I would have to wait 5 working days for the recruitment manager to return, so he could advise. He was cc'd into the email so I hoped he'd get back to me in due course. Not a huge issue but after not hearing anything for 3 days after this date I sent an email for an update to be completely ignored. I then sent a message to the recruitment manager on LinkedIn 2 days after the previous email. That was the April 24th and I have still yet to hear back. Very much like 2023. I would just be caution going to this company as they seem very disorganised with recruitment or that has been in my experience.