Customer Service Assistant applicants have rated the interview process at Primark with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 73.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Assistant roles take an average of 5 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Primark overall takes an average of 16 days.
Common stages of the interview process at Primark as a Customer Service Assistant according to 1 Glassdoor interviews include:
Phone interview: 100%
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I applied online. I interviewed at Primark (Eastbourne, England) in Aug 2017
Interview
Overall a very nice interview. I was asked basic questions about what I wrote on my CV. I then got given the usual questions such as how I would act in certain situations. Just say the same as everyone else and standard procedures. A lot is just logic. An example is how would you deal with a distressed customer? Everyone on this website has put all the questions down and that really helped me to do well. Be happy and don't put any pressure on yourself, it's only Primark!
Interview questions [1]
Question 1
If a customer wants something on a mannequin and it is out of stock, how would you approach it.
There is a standard checklist that they follow. You answer basic, straightforward questions you would expect and are scored as a result. It is very easy to prepare for. You are scored on a rating scale, I believe numerical!
Interview questions [1]
Question 1
How would your former or current boss describe you?
Very simple and straightforward questions. Nothing challenging. Took place in an empty office with no distractions. Questions mainly about my skills and why I was suitable for the role. Took around 30 mins to an hour.
It was a group interview initially then we were taken to have a one to one. After which we basically had a trial shift for a couple of hours. They spoke to us about working with the business and allowed us to ask questions