Primark Reviews | Glassdoor

Primark Reviews

Updated May 20, 2018
1,654 reviews

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3.0
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Primark CEO Paul Marchant
Paul Marchant
492 Ratings

1,654 Employee Reviews

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Pros
Cons
  • No staff discount also younger workers paid less (in 107 reviews)

  • No discount except at Christmas (in 106 reviews)

More Pros and Cons

  1. "Simple"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Primark part-time

    Pros

    It's a break from typical american clothing stores.

    Cons

    Unique schedules. Some tension between staff due to changing leadership


  2. "Working at Primark"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Assistant in Downtown Crossing, MA
    Former Employee - Retail Sales Assistant in Downtown Crossing, MA
    Recommends
    Neutral Outlook

    I worked at Primark (Less than a year)

    Pros

    flexible time, 12/hour, generous Paid-time off, relatively good upper management

    Cons

    Repetitive, tiring, fast-paced, (retail so)

  3. "terrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Manager
    Former Employee - Department Manager
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Primark full-time

    Pros

    the pros are good pay,benefits,401k,culture and pricing .

    Cons

    lack of sympathy for personal problems. predominantly white and poor diversity on the top level. will target you if they don't like you. The manager that i had the experience of working with was rude, lack empathy and intellectually dishonest. If you get on their bad side they will create a bully atmosphere to push you out once they deem you to be a target. Also fraternization in the work place seems to be excepted since the store manager and lower level manager are in a relationship working in the same store/location.

    Advice to Management

    Learn better management skills. Big egos, one way communication and resistance to change will only give your company a revolving door and bad reviews.


  4. "One-Year Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Burlington, MA
    Current Employee - Retail Sales Associate in Burlington, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Primark part-time (More than a year)

    Pros

    Honestly not much. They boast about a $12/hr pay and a flexible schedule, and compared to a lot of other retail stores those are great, but $12 is not cutting it, and sometimes they won't even give you a flexible schedule anymore.

    Actually, a pro could be that everyone is to some extent, friendly.

    Cons

    Sometimes supervisors don't get along (there is so much gossiping and badmouthing). The fact that supervisors don't get along shows that management is lacking in their leadership skills and that P&C is not doing a good job at hiring competent people.

    In addition to the incompetent new hires, the turnover rate is ridiculously high; out of an orientation of 10 people , honestly only 1 or 2 will stay.

    Advice to Management

    At this point in time, I think there needs to be major work done to management/supervision and sales associate morale. I would hire a professional consultant to pinpoint areas of conflict and help us better the company.


  5. "primark"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Philadelphia, PA
    Current Employee - Sales Associate in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Primark part-time (More than a year)

    Pros

    The hourly pay is satisfactory

    Cons

    They over work you, managers don't know how to treat employees.


  6. "A hit or a miss experience working for Primark."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Primark part-time

    Pros

    Amazing coworkers, good pay rate, store looks very nice.

    Cons

    P&C is atrocious, items in the store are always being moved to different locations, some supervisors / managers are unprofessional.


  7. "assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant in Southampton, MA
    Former Employee - Assistant in Southampton, MA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Primark part-time (More than a year)

    Pros

    nice people good job fun place to do hide and seek

    Cons

    bad job long hours and overtumes

    Advice to Management

    nothing you guys were allright

  8. "Primark"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Primark part-time

    Pros

    Good co-workers
    Above the minimum wage

    Cons

    Managers can be demanding
    Some supervisors are rude

    Advice to Management

    Better PTO


  9. "Department Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Manager in Freehold, NJ
    Current Employee - Department Manager in Freehold, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Primark full-time (More than a year)

    Pros

    You control your inventory, and can really go after key lines to drive your business.

    Cons

    It's a toxic work environment. Managers & Supervisors are treated without respect. We use to be empowered to make decisions and develop our people, a change in leadership has put a stop to it. We use to have an environment where people wanted to advance with the company now many of us are looking to leave. It's not about team work anymore. When we have success it's I, and we fail as a team it's you. Instead of being given direct, open honest feedback directly you get it through the rumor mill. We are being treated as glorified retail assistants without being given a chance to show what we can do.

    Our concerns were reported to upper field leadership but no resolution. There was/is no effort on the part of upper leadership to improve store morale. They should be asking what should we stop doing, start doing & continue doing., but they aren't.

    If there is a corporate visit, they expect you to stay even if you've been there since 6am and they don't show until 9pm. They schedule too many visits the same day. None of the stores are close so if you are last on the list you will get a visit at 9pm. They visit on a weekends too and we are insanely busy. They have no respect for work life balance.

    Besides the horrific work environment, the health benefits are expensive with poor coverage. If you have a maintenance prescription it's extremely costly. You only receive a reduced price on your prescriptions once you've satisfied your deductible.

    Advice to Management

    Be humble and ask for Stakeholder Feedback and do the work to repair the damage. If an entire team is unhappy, it's not the team that's at fault. Value people's opinions and empower them to make decisions. That is what we were sold on the interview, so live up to it. Leaders inspire you ,to get results, they don't use threats and intimidation to get results. You own this so fix it!

    Have respect for people's time and don't do a visit after 5pm and especially not on a weekend.

    Improve the medical coverage.


  10. "Decent paying job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Primark part-time

    Pros

    Alright pay if you can stand working overnight and ignoring ongoing drama.

    Cons

    Not enough training for new hires, you will be lost for a couple of days until you eventually learn how to do it. Supervisors are iffy, judgmental, and expect you to know everything your first day.

    Advice to Management

    Focus on training your supervisors on how to train new hires.


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