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      Progressive Insurance

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      Customer Service/Sales Representative Interview

      Mar 12, 2021
      Anonymous employee
      Accepted offer
      Positive experience

      Other Customer Service/Sales Representative Interview Reviews for Progressive Insurance

      Customer Service and Sales Representative Interview

      Mar 6, 2020
      Anonymous Interview Candidate
      Colorado Springs, CO
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Progressive Insurance

      Interview

      Applied and was given an invitation to take the assessment. Took the assessment and the next day scheduled the Video Interview. This is where there are pre-recorded questions that you are asked. It’s nice because you can practice an answer and get your thoughts organized and then re-record your answer. After the video interview I received a next step interview request where I scheduled an interview with a supervisor about a week later. Had that interview; lots of behavioral questions and make sure you practice the STAR method for answering. That interview took place on a Wednesday, I was given a contingent offer based on background check on the following Monday. Background check application was sent in on Tuesday and received my offer on the following Wednesday! The whole process took about a month but it gives you plenty of time to prepare for your interviews.

      Interview questions [5]

      Question 1

      Why do you want to work at Progressive?
      Answer question

      Question 2

      What skills do you bring to this role?
      Answer question

      Question 3

      Tell me about a time when you made a mistake and how did you make sure it didn’t happen again?
      Answer question

      Question 4

      Tell me about a time you went above and beyond to give great customer service.
      Answer question

      Question 5

      Why are you a good fit for Progressive?
      Answer question
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Progressive Insurance (Colorado Springs, CO) in Mar 2020

      Interview

      After putting in an application and completing the assessment I was selected for a pre-recorded interview. I did my research and felt prepared to record my responses to interview questions that would need to be answered in the STAR method. The recorded interview was okay since you had time between each question to settle your nerves for the next question. Within 2 days I was informed of their decision. The whole process took about 2 weeks.

      Interview questions [8]

      Question 1

      Why do you want to work for progressive? And please provide a brief work history and why you left each position.
      1 Answer

      Question 2

      In the last 5 years, which employment did you like the most and why. Which did you like the least and why?
      1 Answer

      Question 3

      Tell us about a time a specific problem occurred. How did you overcome it and what were the results?
      1 Answer

      Question 4

      Tell us about a time you had to tackle a challenge. What happened and what were the results?
      1 Answer

      Question 5

      Tell us about how you reacted and moved forward to difficult constructive feedback.
      1 Answer

      Question 6

      How did you adapt to a dramatic change in the work place?
      1 Answer

      Question 7

      Tell me about a time you were faced with an important decision but you were receiving conflicting input from multiple sources. How did you make your decision and what were the results?
      1 Answer

      Question 8

      How did you persuade a customer who already said no to change their mind and say yes?
      1 Answer
      1

      Customer Service and Sales Representative Interview

      Jan 20, 2017
      Anonymous Interview Candidate
      Declined offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. The process took 5 weeks. I interviewed at Progressive Insurance

      Interview

      I found the assessment test to be ridiculous for an entry level sales position. The follow up phone interview went well. They explain position and then ask basic star questions. It was a couple hours long with 2 different managers.

      Interview questions [1]

      Question 1

      Tell me a time...
      Answer question