Progressive Insurance Reviews | Glassdoor

Progressive Insurance Reviews

Updated July 14, 2018
2,099 reviews

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3.7
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2,099 Employee Reviews

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Pros
Cons
  • "Management has patience but ultimately your work/ life balance will struggle enormously if you are unable to keep up" (in 145 reviews)

  • "The general cons of being in a technical field as a call center rep, though this company is miles apart from your run of the mill" (in 78 reviews)

More Pros and Cons

  1. "Love It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Lynnwood, WA
    Current Employee - Claims Adjuster in Lynnwood, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Work Environment, Diversity, Pay, Growth/Opportunities.

    Cons

    I can't think of any!


  2. Helpful (121)

    "Amazing company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Generalist Associate in Miami, FL
    Current Employee - Claims Generalist Associate in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 3 years)

    Pros

    Great Benefits, Great pay relative to other insurance companies, can move up very quickly. Can switch between departments and offices. 401k is awesome. Management is awesome.

    Cons

    If you are not a self-starter and cannot work independently this is not for you. They will not hold your hand the whole way you need to stay focused and be determined

  3. Helpful (1)

    "Great Company But stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Initial Loss Representative in Austin, TX
    Former Employee - Initial Loss Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time (More than a year)

    Pros

    Great starting salary. Gainshare each year if company meets it's numbers which was both years I was employed.

    Cons

    Stressful being on the phone all day. Schedule is bad when you first start out.

    Advice to Management

    I had good managers.


  4. "Special Lines Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time

    Pros

    The freedom and independence given to field claims reps in the special lines department is great.

    Cons

    The workload is often overrun the busy summer months.

    Advice to Management

    More efficient use of resources to cover all customer needs while maintaining the sanity of the employees.


  5. Helpful (2)

    "Great Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 3 years)

    Pros

    Great work environment, great benefits, work from home opprotunity

    Cons

    Interview system to get promoted is terrible


  6. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time

    Pros

    Enviornment - People are friendly. Management is helpful. They are very flexible when it comes to your schedule.

    Cons

    Needs to go back to offering a cafeteria and a workout area.

    Advice to Management

    Keep up the good work!


  7. Helpful (2)

    "Claims Generalist Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Generalist Associate
    Current Employee - Claims Generalist Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    - Great work/life balance. I have a special needs son and work in a busy claims office. Management really works with me when the unexpected comes up.
    - Benefits are GREAT!
    - team environment

    Cons

    - work can be very stressful when claims volume is up. other reviews have stated the work flow/volume or expectations are unattainable, but IMO they aren't. Sure they are high, but if you consistently stay on top of your work every day then you will be able to keep up just fine. If you do not handle being busy well, then this is not the job for you.

    Advice to Management

    Clarify the attendance policy and what is/is not considered a planned/unplanned absence. It is up to the manager's discretion, but many times the manager does not specify to you if the absence will be considered planned or unplanned.

  8. "Csr"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time

    Pros

    Good place to work at

    Cons

    No really cons to be honest

    Advice to Management

    I don't have any actually


  9. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time

    Pros

    Good pay and chill people

    Cons

    It’s insurnce so it’s dry and busy call center


  10. "Fantastic place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Colorado Springs, CO
    Current Employee - Supervisor in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 3 years)

    Pros

    Culture
    Core Values
    People
    Job Security
    Ethical
    Great career growth opportunities
    Diverse environment

    Cons

    It is a challenging environment that likes to raise the bar, but provides training and resources to be successful.

    Advice to Management

    No advise at this time.


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