Progressive Insurance Reviews
71% would recommend to a friend
(6822 total reviews)
Tricia Griffith
87% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." (in 294 reviews)
- "No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" (in 283 reviews)
- "The team you are on can be changed on whim with very little notice and moved under a different supervisor." (in 122 reviews)
Ratings by Demographics
This rating reflects the overall rating of Progressive Insurance and is not affected by filters.
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Found 6,822 of over 7K reviews
Updated Nov 29, 2023
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- 5.0Nov 13, 2023Claims AdjusterCurrent Employee, more than 1 yearIllinois Plant, LA
Pros
Amazing company Great benefits Staff is great
Cons
Hard to move up the ladder
- 2.0Nov 22, 2023Claims AdjusterFormer Employee, less than 1 year
Pros
Decent pay, great managers and co-workers
Cons
Unreasonable workload, unending burnout. I started on a team of seven, two left and were never replaced because "upper management thinks 5 is enough." Non-stop calls, 2 hour meetings that put you behind because you'll still get the same unreasonable amount of claims. The amount of work you have to do for each claim is ridiculous for the amount of claims you get. Does Progressive have a great culture? I couldn't tell you, because I had no time to talk to other employees or participate in any culture groups/meetings, If I did, I'd be there for 12 hours instead of 10 each day. I have never had a job that affected my mental health so poorly as this one did. You can never get caught up, and it ruins your weekends and PTO because you know you have to jump back in the fire on Monday. Even after 6 months, you can only move to another claims position where you will get even more claims assigned. Every other department is also understaffed, so it won't matter where you move anyway. Think twice before you accept a position at this company. I would have left sooner if I could have.
2 - 2.0Nov 16, 2023Claims AdjusterCurrent Employee, more than 5 yearsMayfield, OH
Pros
Decent medical, decent PTO, easy to request off
Cons
- Extreme micro management. Doesn’t matter if you are a top performer or not. They will screen watch, and setup desks to be back facing. - Terrible Pay most of the positions are $16-$24 an hour to be on the phones every second of the day - Unrealistic workload - When you take vacation your work just piles until you get back. - Very cult like if you don’t drink the progressive kool aid or you ask questions they will retaliate. - Gainshare should be the same percent for everyone across the board. Company is rooted in capitalism and Greed. Nothing progressive about it it’s about getting the executives filthy rich while selling to the company they have good jobs.
5 - 2.0Nov 24, 2023Pricing AnalystFormer Employee, more than 1 yearMayfield, OH
Pros
Remote work, high starting salary, great flexibility and time off. The company was very committed to diversity and inclusion in a way that didn’t seem superficial. The other analysts were always eager to help.
Cons
Poor training for new-hires, unhelpful and insensitive management and executives. Refusal to adjust our salaries for inflation or ensure our full salaries during an unprofitable year. Friction between other departments. Cutting social activities because it will prevent us from working. Constant rate revisions. The majority of analysts were angry and exhausted.
1 - 4.0Oct 23, 2023EstimatorCurrent Employee, more than 5 yearsOrlando, FL
Pros
- Good pay - Most positions are filled internally so there's TONS of advancement opportunities or lateral moves - Very "pro employee" company. They have a lot of resources to assist w/ career advancement & self improvement. They also care about the employee's well being (phyical, mental & emotional). - W/in the past few months they've created numerous resources to assist employees better improve matters of inclusions (for people of different backgrounds, races & sexual orientation). - This is the kind of company that people can have a "career" in. Most people I know have been w/ the company 10+ years... many 20+ years.
Cons
From the 2 positions I've held in my 7+ yrs w/ Progressive, the biggest issue I see is the workload. Progressive is ALWAYS changing; trying new ways, new technologies, new strategies, etc to keep ahead of the competition and helping customers. However, the amount of work we're often required to do can be very overwhelming and down right stressful... so be ready to seriously put in a good days work. Still once you find your niche, and master it, you're good to go. You can basically say that your company hunting days are over b/c Progressive can easily be the last company you'll ever work for.
1 - 1.0Aug 29, 2023Catastrophe Claims AdjusterCurrent Employee, more than 1 year
Pros
Work from home. Nothing else. You won’t have time to get up from your chair as management has set unrealistic expectations of handling up to 10 claims a day. You are a cog in the machine in this department and anyone seeing this please turn away as the problem will continue as management is in denial.
Cons
Sr Director of Full time weather-a horrible director who can’t seem to know her ship is sinking and in a meeting had the audacity to say we need to continue to work harder and it’s “managements fault that we didn’t work you like this year round to prepare you” (60 hours a week on average we’ve been working at salary pay..no extra compensation for the extra 20 hours you worked) as employee burnout is high, vacations are not allowed to be taken at certain times and attrition rates are through the roof. You will not be able to move around the company because they have spots that need filled in full time weather and your workload will prevent you from doing so.
18 - 5.0May 22, 2021Senior Claims AdjusterCurrent Employee, more than 1 year
Pros
Flexible hours, work from home, gainshare bonus, internal promotions, amazing company culture -lots of potential for growth if you're patient
Cons
can be tough if you are not good at time management, also need to be patient with customers, - this job is not for everyone but it is very rewarding if you are able to handle the workload
143 - 1.0Nov 20, 2023MRR (Managed Repair Representative )Current Employee, more than 3 yearsDuluth, GA
Pros
Work independently for the most part, no office drama.
Cons
Low pay, raises are a joke, not even close to a cost of living raise. Benefits are average at best. This company only cares about being number 1 in the industry, and there bottom line. Employee retention is low with a high turnover rate. Most employees I talk with are not happy and only a few have been working here long term. It is metric driven and they say your hard work doesn't go unnoticed but they could care less about compensating you for the work you put in.
1 - 4.0Nov 28, 2023Centralized Claims AdjusterFormer Employee, more than 1 yearVirginia Beach, VA
Pros
Pay is good, company culture is great, management also great, extremely supportive work environment.
Cons
Heavy workload, pay is not equivalent for the amount of work and stress you are under. No work life balance.
- 5.0Nov 29, 2023Customer Service RepresentativeCurrent Employee, less than 1 yearNew York, NY
Pros
Benefits, Training, Career Growth, Flex schedule
Cons
No sick leave for some states.
Progressive Insurance Reviews FAQs
Progressive Insurance has an overall rating of 3.8 out of 5, based on over 7,022 reviews left anonymously by employees. 71% of employees would recommend working at Progressive Insurance to a friend and 70% have a positive outlook for the business. This rating has been stable over the past 12 months.
71% of Progressive Insurance employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Progressive Insurance 3.5 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Progressive Insurance to be culture, career development, benefits and the cons to be workplace, management.
