Progressive Insurance Reviews | Glassdoor

Progressive Insurance Reviews

Updated September 17, 2018
2,147 reviews

Filter

Filter

Full-timePart-time

3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO

2,147 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Management has patience but ultimately your work/ life balance will struggle enormously if you are unable to keep up" (in 148 reviews)

  • "Nothing really bad to say other than try to move up or be stuck in a call center role" (in 81 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great Customer Service Training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time

    Pros

    Some of the best customer service training and pre licensing course!

    Cons

    Nothing really bad to say other than try to move up or be stuck in a call center role.


  2. Helpful (1)

    "Central Loss Reporting Unit Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CLRU Representative
    Current Employee - CLRU Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    somewhat flexible schedule, can work from home, decent starting pay with good benefits

    Cons

    you can get stuck here and it's very hard to move up, often very high call volume with not enough fellow employees to answer calls, emotionally draining getting yelled at by customers who selected minimum coverage but expect services they didn't pay for, very difficult if not impossible to get traditional work hours

  3. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work. Great benefits and perks

    Cons

    Nothing comes to mind. Just typical as with any employer


  4. "Good environment and people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Phoenix, AZ
    Current Employee - Sales Consultant in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Flexible schedule and No Comissions

    Cons

    Hourly no commissions for high rate of sales.

    Advice to Management

    None


  5. Helpful (1)

    "Analyst - Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Data Analyst in Mayfield, OH
    Current Employee - Senior Data Analyst in Mayfield, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 5 years)

    Pros

    Flexible work arrangement, access to a lot of resources/technology, work/life balance, nice campuses, good management, a lot of different opportunities/jobs, campuses are located near shops, restaurants and park systems, pay is excellent.

    Cons

    Fitness centers are small, cafeteria is not that good. The emerging work spaces are not that nice. The open computer labs are in small, closed off rooms.


  6. "Progressive claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Austin, TX
    Current Employee - Claims Adjuster in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 3 years)

    Pros

    Great management, flexible work options, great training, profit sharing

    Cons

    Volume of work, long hours


  7. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Auto Adjuster
    Former Employee - Claims Auto Adjuster
    Recommends
    Approves of CEO

    I worked at Progressive Insurance (More than 3 years)

    Pros

    The company culture. The benefits and the ability to lead and move into a different position if you are interested. The company cares about its employees and it shows with the staff.

    Cons

    There are no cons.

  8. "Gain sharing!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader
    Former Employee - Team Leader
    No opinion of CEO

    I worked at Progressive Insurance full-time (More than 5 years)

    Pros

    1. Solid corporation.
    2. Full benefits including company match 401K
    3. Gain sharing bonus was great!

    Cons

    1. Workload was overwhelming
    2. Management played favorites
    3. Too many changes and instability within certain departments.

    Advice to Management

    Stop making employee/payroll cuts to increase profits.


  9. Helpful (1)

    "Overworked under appreciated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in New England, ND
    Current Employee - Claims Adjuster in New England, ND
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 5 years)

    Pros

    Progressive hires great people. The joy of the day is the people around you. Profit sharing at the end of the year is what keeps many employees around.

    Cons

    You are a number, not a person. The customers are always right and EVERYTHING is held against you in your year end reviews. Do not expect to do well and feel accomplished in your role as the upper management will always brings you down. There is no common sense-the rules set are the rules and even if it makes a bad experience for customers it does not matter. Workload is out of control, again no common sense by the company. Work environment has no room to be well due to the fact that everyone around you has an out of control, unmanageable work load. Very high stress. You leave everyday feeling like you must have messed something up.

    Advice to Management

    Treat your employees like human beings, not robots.


  10. "Customer Care Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Consultant in Riverview, FL
    Former Employee - Customer Care Consultant in Riverview, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time

    Pros

    pay, culture, bonus, able to work from home if you want

    Cons

    Customers are rude and curse at you, but you have to take it. If you call a supervisor, it goes against you.


Showing 2,147 of 2,189 reviews
Reset Filters