Progressive Insurance Reviews | Glassdoor

Progressive Insurance Reviews

Updated November 18, 2018
2,200 reviews

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3.7
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2,200 Employee Reviews

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Pros
Cons
  • "Management has patience but ultimately your work/ life balance will struggle enormously if you are unable to keep up" (in 150 reviews)

  • "Nothing really bad to say other than try to move up or be stuck in a call center role" (in 84 reviews)

More Pros and Cons

  1. "Great Job but it wears you down over time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Generalist Intermediate in Huntsville, AL
    Current Employee - Claims Generalist Intermediate in Huntsville, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Good Pay. Good Benefits. Work with good people. Good culture. Recognition of hard work from management.

    Cons

    Heavy work load. Has a slight call center feel to it. Tough to get time off around the holidays.

    Advice to Management

    When there is a steady trend of increased work, hire more people. Hire enough people to allow flexibility with holiday vacation time. Also instead of giving time off to the first person who asks (in April), wait and get an idea of what your whole team needs for holidays before you give it away.


  2. "Claims Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time

    Pros

    The pay is good, good management, good benefits, lots of room for growth

    Cons

    My job is like working in an assembly line with practically the same script for each caller. It's boring and is not personally engaging or challenging.

  3. "Ckaims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time

    Pros

    Great co-workers area great and leadership is approachable

    Cons

    Limited staffing and need to look hard at their staffing model.

    Advice to Management

    Staff more people


  4. "Job"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    good work environment, nice coworkers

    Cons

    there are no cons here


  5. "Central loss report unit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time

    Pros

    Gain share, benefits, thorough training, fantastic culture, pay, gym, onsite clinic

    Cons

    Crabby customers but very little in a week worth. (What job doesn’t have poopheads?)


  6. "Good placc"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance full-time

    Pros

    Good pay and benefits with a excellent work environment

    Cons

    Sometimes the call volume is over whelming


  7. "Construction helper"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time

    Pros

    Learn a lot in short period of time

    Cons

    Not a lot of hours available

  8. Helpful (2)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Astin, TX
    Current Employee - Manager in Astin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 10 years)

    Pros

    great culture and work environment. High executives from the top down care about it's employees. Open culture. You can talk to anyone including our CCO and it's not uncommon that they know you by name. Great benefits including medical, dental, 401K, etc.

    Cons

    Progressive expects a lot from it's employees and there is a lot of change. It is Progressive

    Advice to Management

    Keep doing what you are doing to develop your people


  9. "Claims representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Progressive Insurance full-time

    Pros

    Pay
    Campus
    Benefits
    Location
    Training

    Cons

    Had to move to a new city


  10. "Just another number"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Approves of CEO

    I worked at Progressive Insurance full-time (More than a year)

    Pros

    Co workers were nice

    Cons

    Take back to back calls non stop management doesn’t care about you


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