Progressive Insurance Reviews | Glassdoor

Progressive Insurance Reviews

Updated August 16, 2017
1,788 reviews

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3.6
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1,788 Employee Reviews

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Pros
  • Amazing schedule flexability and work/life balance (in 119 reviews)

  • Flexible scheduling and work from home (in 74 reviews)

Cons
  • Talks a lot about work-life balance but puts it on the employees to find it themselves (in 121 reviews)

  • Nothing bad to say about this call center (in 68 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Amazing company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Generalist Associate in Miami, FL
    Current Employee - Claims Generalist Associate in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 3 years)

    Pros

    Great Benefits, Great pay relative to other insurance companies, can move up very quickly. Can switch between departments and offices. 401k is awesome. Management is awesome.

    Cons

    If you are not a self-starter and cannot work independently this is not for you. They will not hold your hand the whole way you need to stay focused and be determined


  2. "Very Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Damage Estimator
    Current Employee - Auto Damage Estimator
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Promotes from within. Great training program.

    Cons

    Although its an 80 year old company, it still has small company management skills and problems. Career paths are narrow.

    Advice to Management

    Keep the focus on the business not on your on agenda.

  3. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time

    Pros

    Flexibility and work life balance

    Cons

    Can be stressful at times

    Advice to Management

    Do not micro manage


  4. Helpful (1)

    "Managed Repair Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Managed Repair Representative in Fairbanks, AK
    Former Employee - Managed Repair Representative in Fairbanks, AK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time (More than 10 years)

    Pros

    Excellent health benefits, vacation pay, and 401k

    Cons

    Frequent changes to process


  5. Helpful (1)

    "Customer Care Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Riverview, FL
    Current Employee - Supervisor in Riverview, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 8 years)

    Pros

    Love the open environment and the ability to influence others. The education is there to advance beyond your current position and others help you get there. The people that are upper level MGMT are open and honest. An overall great place to work for and would not trade it for anything else in the world.

    Cons

    I honestly have nothing bad to say about my company.

    Advice to Management

    Remember to treat others fairly and remember you were once in their shoes.


  6. "It was all just mediocre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Customer Service Representative in Sacramento, CA
    Former Employee - Call Center Customer Service Representative in Sacramento, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time (More than a year)

    Pros

    Great people to work with, gainshare, very easy to work from home , flexible hours and plenty of overtime .

    Cons

    experience burnout everyday, have to work one holidays out of the year, micromanaged 24/7, customer service title but still required to sell.


  7. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time

    Pros

    Work environment. Gain share.

    Cons

    Meeting Job metrics.Call times varies.

  8. "Great job if you're willing to work hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    Great flexibility, good benefits, understanding management, great office atmosphere

    Cons

    Very demanding position, constantly handling claims, I enjoy how busy it keeps me but most people can't handle it.

    Advice to Management

    I love my management and my team


  9. "customer service interview"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rancho Cordova, CA
    Former Employee - Anonymous Employee in Rancho Cordova, CA
    Recommends
    Positive Outlook

    I worked at Progressive Insurance full-time (More than a year)

    Pros

    very good company to work for

    Cons

    very fast paced work enviroment

    Advice to Management

    not applicable


  10. "Good Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Good benefits, flexible options, easy management

    Cons

    Customer experience, some new hire expectations


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