Progressive Insurance Reviews | Glassdoor

Progressive Insurance Reviews

Updated March 21, 2019
2,300 reviews

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3.7
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Employee Reviews

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Pros
Cons
  • "Work/ Life balance is nonexistent" (in 153 reviews)

  • "Has a slight call center feel to it" (in 86 reviews)

More Pros and Cons

  1. "Thankful"

    StarStarStarStarStar
    Current Employee - Claims Adjuster in Dayton, OH
    Current Employee - Claims Adjuster in Dayton, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 8 years)

    Pros

    I get treated like family, pay is better than market for the role, gainshare is obviously a +

    Cons

    Processes which are great for the masses but at times can frustrate seasoned and senior adjusters.

    Advice to Management

    Keep winning in the market.


  2. "Fantastic company, rough job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant Associate
    Former Employee - Sales Consultant Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time (Less than a year)

    Pros

    Great benefits with generous time off, very casual dress code, and a welcoming and dynamic company culture.

    Cons

    I worked in the inbound call center and the job is rough. Calls come in non-stop and customers are often irate, but that’s common for a call center. Progressive is a truly wonderful company so my advice would be: don’t apply to be in customer service or sales in the inbound call centers, apply for another position and work your way up from there.

  3. Helpful (1)

    "Virtual Service Consultant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Pay, vacation time, gainshare, ability to input time off as long as it’s not a blitz day which are not very many days, ability to swap days , ability to make up hours , so many to name I love it! & of course working from home.

    Cons

    If I have to say something as a con I would just say very little room for call ins such as being late or missing partial or full days you have 7 times for all three all year before they roll off.


  4. "Hard work, but a great company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Tulsa, OK
    Current Employee - Claims Adjuster in Tulsa, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Competitive starting salary, generous time off, relaxed dress code, tons of room to move up from where you start. Good company culture. Gainshare bonus at the end of the year makes the hard days more worth it!

    Cons

    Claims can be draining. Very heavy workload that can feel challenging to stay on top of at times. Some customers can be hateful, but you learn not to take it personally.

    Advice to Management

    With the amount of work that you are given once you are out of claims onboarding, the pay could be a little better. Otherwise, keep hiring wonderful people - my supervisor is fantastic and makes coming to work more enjoyable.


  5. Helpful (1)

    "Newbie"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time (More than 8 years)

    Pros

    I just started nothing negative. Pay is excellent for first time employees in insurance industry.

    Cons

    None as of now just started


  6. "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist
    Current Employee - Claims Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 5 years)

    Pros

    Bonus, job growth, culture, time off

    Cons

    Sometimes work politics can intefere with promotions


  7. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent CRM in Chattanooga, TN
    Current Employee - Agent CRM in Chattanooga, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Gainshare is amazing, leadership and co-worker always ready to help.

    Cons

    PHA metrics, incentives, health care options high out of pocket.

    Advice to Management

    Advise of metrics in academy so that employee is aware before live calls and can prepare

  8. "Decent call center job"

    StarStarStarStarStar
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster

    I have been working at Progressive Insurance full-time

    Pros

    Good training, good culture, nice people

    Cons

    Bad schedule, have to work more than a year to get weekends off...no thanks.


  9. "Cool Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Fargo, ND
    Current Employee - Claims Adjuster in Fargo, ND
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    Employees and management are really dope

    Cons

    Customers are most times awful

    Advice to Management

    Good vibes


  10. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Great work environment is great within the company

    Cons

    Can be stressful at time