Working at Progressive Insurance | Glassdoor

Progressive Insurance Overview

Cleveland, OH
10000+ employees
Company - Public (PGR)
Insurance Carriers
$10+ billion (USD) per year
We’re just an insurance company known for Flo, our friendly Superstore employee? Rethink Progressive. We’re so much more than that, and the careers and culture we offer might surprise you.

For more than 80 years, Progressive has offered a ... Read more

Glassdoor Awards

Top CEOs: 2017 (#93), 2014 (#26)

Company Updates

  • We're proud to be a Denver Post 2018 Colorado Top Workplace. Thanks to our employees who helped make this happen!

    Top Workplaces | Progressive Insurance

    Progressive provides insurance for personal and commercial autos and trucks, motorcycles, boats, recreational vehicles, and homes. Home insurance is underwritten by select carriers, including American Strategic Insurance Corp. and subsidiaries (ASI), our majority owned subsidiaries.

  • Starting a new job can be overwhelming. Here’s how you can stay confident in the face of change.

    How to make your mark as a new employee

    Never forget you were hired for your unique thumbprint. Sitting down at a clean desk with a new computer and a mental pile of prior work experience,

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Progressive Insurance – Why Work For Us?

Reality check: Most people don’t grow up dreaming about a job in insurance. We certainly didn’t, but then we got here and realized Progressive is different—in a good way. You’ll think differently, too.

We aren’t what you’d expect from an insurance company. Progressive is a place where people come for a job, but stay for a career. And we have the numbers to back it up: More than 5,000 Progressive people move levels within the company each year. We’re a diverse group, committed to our Core Values, community, and military employees. We strive to create a fun and flexible work environment for everyone where employees are encouraged to risk, learn, and grow. But don’t just take our word for it: We’ve been named one of the top places to work in our major locations. We’re also a Fortune 200 company and have one of the largest contemporary art collections in the country.

Whether you’re new to the “real world” or have years of experience, Progressive could be a place where you stay and thrive.

Think you can’t risk, learn, and grow here? Rethink it.

Our name says it all. We’re Progressive. And we are progressive. We live and breathe our Core Values: Integrity, Golden Rule, Objectives, Excellence, and Profit. These values set our culture apart and support our belief that how we achieve something is just as important as what we achieve. And we carry these values out every day—they guide our business decisions and define how we treat each other, our customers, our business partners, and our investors.

We also enjoy flexibility, and many of our locations include on-site fitness classes, healthcare and dining options, outdoor recreation, and a contemporary artwork collection.

And we know that cultivating a diverse, inclusive, and flexible work environment is critical to our achievements. That’s why we promote from within, work hard and get rewarded for it, win the right way, and keep our doors open.

Our Employee Resource Groups (ERGs) play a key part in leveraging our differences to support an inclusive culture and provide insight into our diverse customers. These groups provide development tools, networking opportunities, and interactive cultural celebrations that are just one piece of our open, supportive culture.

Think we’re all alike? Rethink it.

Tease your brain, daily. At Progressive, data is the straw that stirs the drink, affects change, and drives development. If you find algorithms, big data, and intellectual challenges thrilling, a data and analytics role at Progressive will keep you at the edge of your seat.

Our analysts and data scientists are the engines behind every part of our business, from customer experiences and claims forecasting to product development and IT project prioritization. They’re our fortune-tellers; they model, predict, and even help us anticipate catastrophic events. They make our products—and our status as an industry leader—even stronger. And they have fun doing it.

Think we’re not difference-makers? Rethink it.


Students and recent graduates can gain valuable experience in a variety of analyst roles, including: actuarial analysts, data analysts, research and development analysts, analyst development program, and pricing analysts.

See our job opportunities for students and recent grads.

Be an innovator, not a stay-the-samer. At Progressive, get ready to challenge yourself, to work smarter, and to bring all of your ideas to the table. If you’re looking for the vibe and the work-life balance of a start-up, but the stability and flexibility of an established company, now is your chance to join a team that focuses on emerging technology and creates products that impact millions of people.

We never stop pushing ourselves to challenge the status quo. We’re always playing with new technology, testing out chatbots in our Innovation Garage, participating in company events like Edison or Code Jam, and problem-solving for cutting-edge apps like Snapshot®.

With more than 30 technology families to work in, our Progressive people never get bored of our vast career path possibilities and opportunities to grow into new, exciting roles. Nearly everything we accomplish at Progressive is made possible by the work of our technology team. Technology positions are available in our Cleveland headquarters, as well as our Colorado Springs, Colorado, location.

Think innovation isn’t a part of everything we do? Rethink it.


Just starting out or ready to take your career to the next level? We’re ready to help you thrive. Nearly everything that happens at Progressive is made possible by our Technology team. We’re an exciting and innovative place where you can get involved in a lot of different projects. Start or further your tech career through an internship or full-time position in one of the following roles: developers, systems engineers, and systems test engineers.

See our job opportunities for students and recent grads.

It’s no secret that accidents are stressful. That’s why we have a dedicated team of claims professionals to be there for our customers, ease their minds, and get them back on the road fast.

Our claims professionals are often the first call a customer makes and they’re equipped to act quickly and make important decisions autonomously, with kindness and understanding. Many of our days are spent investigating accidents, estimating repair costs, and serving customers.

We offer a top-notch training program and career development, with a focus on teamwork and work-life balance. With claims offices throughout the country, there are plenty of ways you can have a positive impact on our customers and our claims team overall. You’ll be the calm during a storm, with backup from your team. Positions include: claims adjusters, claims customer service representatives, claims representatives—centralized auto, claims representatives—centralized medical, estimators, special investigators, and subrogation specialists.

Think you’ll be isolated on an island here? Rethink it.


We also offer entry-level claims opportunities for students and recent graduates.

Our Contact Center and Claims team members provide our customers with products, services, and experiences to meet their needs and exceed their expectations. Flex and expand your current skills as you prepare for the next step in your career in one of the following roles: managers, claims representatives, contact center representatives, and administrative specialists.

See our job opportunities for students and recent grads.

Progressive Insurance Reviews

Rating TrendsRating Trends
Recommend to a friend
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  • Featured Review

    Helpful (100)

    "Amazing company to work for!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Generalist Associate in Miami, FL
    Current Employee - Claims Generalist Associate in Miami, FL
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 3 years)


    Great Benefits, Great pay relative to other insurance companies, can move up very quickly. Can switch between departments and offices. 401k is awesome. Management is awesome.


    If you are not a self-starter and cannot work independently this is not for you. They will not hold your hand the whole way you need to stay focused and be determined

See All 2,040 Reviews

Progressive Insurance Photos

Progressive Insurance photo of: A little selfie as employees walk in the black music month parade
Progressive Insurance photo of: Our Cleveland office is home to a foosball table to help unwind during a busy day.
Progressive Insurance photo of: Our large locations offer a variety of places to collaborate with coworkers.
Progressive Insurance photo of: Progressive employees take part in a water fitness class
Progressive Insurance photo of: This is one of our favorite pieces in our corporate art collection!
Progressive Insurance photo of: We love being able to grab a quick coffee from one of our cafes.
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Progressive Insurance Interviews



Getting an Interview

Getting an Interview




  1. Helpful (530)  

    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 4 weeks. I interviewed at Progressive Insurance in July 2015.


    06/08/15- applied
    06/17/15- online assessment/ skills test
    06/26/15- phone interview
    06/29/15- background check initiated
    07/01/15- manager interview
    07/08/15- background check complete and job offer accepted

    Progressive will be the first to tell you their recruitment process is more extensive than that of most companies. Overall I was highly impressed with the process. They really take the time to get a feel for you as an actual PERSON, which is rather unique for such a large corporation. But they want to make sure you're a good fit and have the skills necessary to succeed in the position.

    As most of the other reviews have mentioned, answers to interview questions should follow the S.T.A.R. format (situation, task, action, result). The best way to prepare for these questions is NOT to have canned responses memorized because you won't know which questions will be asked. Rather, just think back on your work history and be prepared to discuss specific situations within the framework of behavioral situations- ie working in teams, responding to and resolving conflict, coping with unreasonable people, etc.

    Plan for about an hour long phone interview and at least an hour if you're selected for an in-person interview. My in-person interview was a very positive experience. I met one-on-one with the managing director of the entire claims office. There were the expected STAR questions along with a general 'why Progressive' at the beginning, but as the interview moved forward, it began to feel like more of a conversation. I related quite well to the director and was given an opportunity to ask questions at the conclusion of the interview. The director was extremely thorough in answering all of my questions.

    The ONLY frustrating thing about the process for me was the fact that Progressive uses HireRight for background screens (at least for certain positions). The process took SEVEN full working days. Typical turnaround time for a bg check is 2-4 days! It was a nerve racking week to say the least, but the recruiter called to touch base with me every few days and was very helpful.

    Finally the clouds parted and I was ecstatic when I got the call yesterday offering me the job at the top end of the salary range they had provided earlier. I cannot wait to start a long-term career at Progressive!

    Interview Questions

    • Tell me about a time when you should have made a decision to address a problem but you ended up not making any decision. What were the ramifications?   4 Answers
    • Tell me about a time when you had to monitor others' performances because they were tied to your success.   Answer Question
    • Tell me about a time when a customer/ client made what you considered to be an unreasonable request. How did you handle the situation?   Answer Question
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Progressive Insurance Awards & Accolades

  • Top Places to Work, Cleveland Plain Dealer, 2016
  • Military Friendly Employer, GI Jobs, 2017
  • Top Workplaces in Tampa Bay, Tampa Bay Times, 2017
  • Top Workplaces in Austin, Austin American-Statesman, 2016
  • Equal Opportunity Top 50 Employers, Equal Opportunity Publications, 2016
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