Progressive Insurance Career Overview | Glassdoor

Progressive Insurance Overview

Cleveland, OH
10000+ employees
Company - Public (PGR)
$10+ billion (USD) per year
You might know us best for car insurance, and Flo, our friendly Superstore cashier. But, for more than 75 years, Progressive has offered a wide range of insurance choices to a wide range of customers.

In fact, we insure more than 13 million customers ... Read more

Glassdoor Awards

Highest Rated CEOs: 2017 (#93), 2014 (#26)

Company Updates

  • Sarah Timms, a Progressive Recruiter, provides an insider view on how to avoid these 5 interview buzzkills that could ruin your chances for getting the job:

    Interview buzzkills are common. Avoiding them is easy.

    After nearly 10 years of conducting phone interviews, I still get genuinely excited after speaking with a great candidate, knowing I'll be moving them

  • Thank you to all of the employees down in West Palm Beach, FL and surrounding areas for pulling together a successful toy drive! Over 350 items were collected for a local Children's hospital.

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Progressive Insurance – Why Work For Us?

Around here, we are passionate about the work we do every day.  Whether designing applications, digging into large spreadsheets of data or helping our customers find the best policy coverage for their needs, we tackle each new day with enthusiasm and dedication.

This is a special type of place… where collaboration is encouraged, hard work is rewarded and creativity is celebrated. This is a place where you can bring new ideas forward, grow with confidence and love what you do.

Whether you’re ready to start a new career or are an experienced professional looking for a place to grow or hone your skills, Progressive may just be the perfect place for you. We encourage you to join our Talent Network to receive regular email updates on our company and current job openings.

With locations all across the country, we may be hosting an event near you. Or, participate via one of our virtual events held throughout the year. We'd love for you to visit with us at one of our upcoming events

At Progressive, we’re proud of who we are, what we’ve accomplished and what we have yet to achieve.  Collaboration is at the foundation of our company, the input and involvement of each employee a necessity to our success.

We’re each expected to make a difference.

We foster an environment where employees can contribute to their fullest potential and continue to grow professionally.  Our Employee Resource Groups that provide development tools, networking opportunities and interactive cultural celebrations are just one piece of our open, supportive culture.

We celebrate different perspectives.

More often than not, it’s different approaches and ways of thinking that lead to our growth and innovation as a company. We’re each expected to bring forward our ideas and work together to progress toward our goals.  With initiatives like Edison that acts as a “think-tank” for innovating products and services, all employees have the chance to submit their ideas and encourage change.  We also have a Business Innovation Garage where new ideas and prototypes can be explored and tested with dedicated IT resources.

We work together.

Our values guide our decisions each day, and reflect what’s important to us. Not only do we want to be a business people can trust—but rely on and be proud to call an employer or insurer. We work hard as a team, and our employees are invested in each other's success as much as their own. With a dedicated, diverse work force, we all benefit — and so do our customers.

With products like Snapshot®, analyzing data comes with the territory.  And, we rely on our intelligent analysts to use their quantitative skills and problem solving expertise to help us uncover trends and continually make our products better for our customers.

If you love math as much as we do, you’ll feel right at home here.  Whether modeling, forecasting or even predicting future events, our analysts are taking on new and exciting challenges every day.

We’re always on the lookout for talented employees who can comb through our data, dig into market research and tell compelling stories that help us find ways to continue growing as a company.  That’s because Progressive is a place where you can apply your love of math, test your skills—and love what you do.

Most analyst roles are located in Cleveland, OH.


We also have opportunities available for students.  From internships to full-time entry-level roles, we value the skills and new perspectives students and recent college graduates provide.  Gain hands on experience as an intern with project work that impacts company initiatives. Or, jump start your career as a full-time analyst. Visit us on our website to learn more about Opportunities for Current Students and Recent Graduates.

Learn more about working with us from our Analysts.

We’re growing in IT. And, we're continuing to find ways to push our technology to new limits. So we're always looking for IT professionals to join our team—and bring their unique expertise.

Our intelligent, hard-working system test engineers, developers and architects are putting their skills to the test every single day.  Whether writing a new program for one of our products, improving a mobile application or designing infrastructure that supports our organization, they’re integral to company success.

In our Cleveland, OH and Colorado Springs, CO IT hubs, there are plenty of ways to grow and refine your skills.  Currently, we’re building out an enterprise-class Linux/Java infrastructure environment that’ll support our company.  We also have a Business Innovation Garage with a dedicated team of IT professionals who have the opportunity to test new ideas, technology and prototypes.

Here at Progressive, each day presents a new, exciting challenge for you to push our company forward.  We offer a place where your job is more than just a job—it’s an extension of who you are, both inside and outside these walls.  It’s a place where you can continue growing, see what you’re truly made of—and love what you do.


We also have IT internship and full-time entry level opportunities for students and recent graduate.  Whether you’re looking for an internship to gain that hands on experience or are ready to start your professional IT career, we have a variety of roles where you can work on market-changing projects and gain guidance from a mentor. Visit us on our website to learn more about Opportunities for Current Students and Recent Graduates.

Customers always come first at Progressive.  Everything we do acknowledges the needs of our customers, and we are able to do this because of the passionate teams in our Contact Centers and Claims offices.

Our contact center representatives are on the front lines making an impact daily, whether it’s selling insurance coverage, answering questions about billing or adjusting a claim.  There are many opportunities within our walls.

We’re devoted to making the claims process as efficient as possible, and our Claims team is there to support our customers from initial response through final resolution. We have full-time opportunities in various Claims offices across the country, from adjusting claims to estimating vehicle damage and walking our customers through the claims process in our Service Centers. 

We also offer entry-level Claims opportunities to recent graduates. Visit us on our website to learn more about Opportunities for Current Students and Recent Graduates.

Progressive Insurance Reviews

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Recommend to a friend
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  • Featured Review

    Helpful (4)

    "Amazing company to work for!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Generalist Associate in Miami, FL
    Current Employee - Claims Generalist Associate in Miami, FL
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 3 years)


    Great Benefits, Great pay relative to other insurance companies, can move up very quickly. Can switch between departments and offices. 401k is awesome. Management is awesome.


    If you are not a self-starter and cannot work independently this is not for you. They will not hold your hand the whole way you need to stay focused and be determined

See All 1,821 Reviews

Progressive Insurance Photos

Progressive Insurance photo of: A little selfie as employees walk in the black music month parade
Progressive Insurance photo of: Employees enjoying a band onsite to celebrate black music month
Progressive Insurance photo of: PGR leadership sharing perspective on how to balance work and life
Progressive Insurance photo of: Having a little fun in the office on national high five day!
Progressive Insurance photo of: Local employees walk together for a common cause.
Progressive Insurance photo of: Progressive employees often work together to give back to the community, like these people who helped revitalize a local garden.
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Progressive Insurance Interviews



Getting an Interview

Getting an Interview




  1. Helpful (428)  

    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 4 weeks. I interviewed at Progressive Insurance in July 2015.


    06/08/15- applied
    06/17/15- online assessment/ skills test
    06/26/15- phone interview
    06/29/15- background check initiated
    07/01/15- manager interview
    07/08/15- background check complete and job offer accepted

    Progressive will be the first to tell you their recruitment process is more extensive than that of most companies. Overall I was highly impressed with the process. They really take the time to get a feel for you as an actual PERSON, which is rather unique for such a large corporation. But they want to make sure you're a good fit and have the skills necessary to succeed in the position.

    As most of the other reviews have mentioned, answers to interview questions should follow the S.T.A.R. format (situation, task, action, result). The best way to prepare for these questions is NOT to have canned responses memorized because you won't know which questions will be asked. Rather, just think back on your work history and be prepared to discuss specific situations within the framework of behavioral situations- ie working in teams, responding to and resolving conflict, coping with unreasonable people, etc.

    Plan for about an hour long phone interview and at least an hour if you're selected for an in-person interview. My in-person interview was a very positive experience. I met one-on-one with the managing director of the entire claims office. There were the expected STAR questions along with a general 'why Progressive' at the beginning, but as the interview moved forward, it began to feel like more of a conversation. I related quite well to the director and was given an opportunity to ask questions at the conclusion of the interview. The director was extremely thorough in answering all of my questions.

    The ONLY frustrating thing about the process for me was the fact that Progressive uses HireRight for background screens (at least for certain positions). The process took SEVEN full working days. Typical turnaround time for a bg check is 2-4 days! It was a nerve racking week to say the least, but the recruiter called to touch base with me every few days and was very helpful.

    Finally the clouds parted and I was ecstatic when I got the call yesterday offering me the job at the top end of the salary range they had provided earlier. I cannot wait to start a long-term career at Progressive!

    Interview Questions

    • Tell me about a time when you should have made a decision to address a problem but you ended up not making any decision. What were the ramifications?   3 Answers
    • Tell me about a time when you had to monitor others' performances because they were tied to your success.   Answer Question
    • Tell me about a time when a customer/ client made what you considered to be an unreasonable request. How did you handle the situation?   Answer Question
See All 1,240 Interviews

Progressive Insurance Awards & Accolades

  • Military Friendly Employer, GI Jobs, 2017
  • Top Workplaces in Tampa Bay, Tampa Bay Times, 2017
  • Best for Vets: Employers, Military Times, 2017
  • Military Spouse Friendly Employer, GI Jobs, 2017
  • Top Places to Work, Cleveland Plain Dealer, 2016
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