Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Progressive Insurance

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: Progressive Insurance reviews | Progressive Insurance jobs | Progressive Insurance salaries | Progressive Insurance benefits | Progressive Insurance conversations
      Progressive Insurance interviewsProgressive Insurance Claims Adjuster Trainee/Claims Generalist Trainee interviewsProgressive Insurance interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Claims Adjuster Trainee/Claims Generalist Trainee Interview

      Apr 19, 2024
      Anonymous Interview Candidate
      Upper Marlboro, MD

      Other Claims Adjuster Trainee/Claims Generalist Trainee Interview Reviews for Progressive Insurance

      Claims Adjuster Trainee/Claims Generalist Trainee Interview

      Aug 19, 2012
      Anonymous employee
      San Diego, CA
      Accepted offer
      Declined offer
      Negative experience
      Difficult interview

      Application

      The process took 4 days. I interviewed at Progressive Insurance (Upper Marlboro, MD) in Feb 2024

      Interview

      Quick to get in touch regarding an interview. The initial interview consisted of video recordings where you would record your self answering each question. There were about 10 questions each. You had one minute to think of an answer and record yourself talking. You only get two tries.

      Interview questions [1]

      Question 1

      Why do you want to work for progressive ?
      Answer question
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at Progressive Insurance (San Diego, CA) in Jul 2012

      Interview

      My story is a bit different than most as I have two good friends of mine that already work for Progressive in a different city; however, the interview process is the same regardless. I had been interested in working at Progressive after hearing rave reviews from my friends. After a job opening came available, I had one of said friends send me a link to apply as an employee referral. I lucked out in having a referral, paired with my extensive experience, at least guaranteed me to get through to step 1 of the interview process - online personality quiz and simple IQ test. The online testing was extremely easy in my opinion and I received confirmation that I passed within 2 hours of completion. The next step involved a phone interview, which was scheduled to occur roughly a week after I took the online assessment. The phone interview was strictly "BEI" questions (BEHAVIORAL EVENT INTERVIEW)/S.T.A.R. questions. I was notified of this format ahead of time and it allowed me to prepare several scenarios that would fit many questions. (For those of you that have trouble with behavioral type interviews, I would recommend searching online for a list of common ones and writing out answers to them ahead of time in the S.T.A.R. format. By doing this, it will offer you great preparation for when the interview comes.) At the conclusion of the phone interview, I was offered the opportunity to come in for a live interview and I was told I would be contacted by the local recruiter. About 2 hours later, I received a phone call regarding scheduling for the in-person interview. I "lucked out" and it just happened that they were doing interviewing the very next day with the regional manager (from what I heard, this is very atypical and usually the in person interview takes a week or two to get scheduled). The next day, I went in for the in person interview at the local Progressive office. There were two interviewers - regional manager and another branch employee. The interview was more casual than other interviews I have been on in my life, with a section consisting of a casual chat about myself and the interviewers, then a more structured behavioral-based interview. There were roughly 5-6 behavioral questions and then some more small talk about my background and an opportunity to ask questions at the end. Following the interview, I had to wait for Progressive's third-party background check company (HireRight) to conduct a THOROUGH background check. The process involves calling all past employers (if you've ever worked internationally, they will also contact these employers), your college/university for confirmation of your academic qualifications etc. As I had two employers overseas, and I had to give additional contact information to HireRight, the process was much more drawn out than the normal background check - about 2.5 weeks. (I think the process normally takes only a week or so.) I followed up to the interview by sending a thank you email to the regional manager (you can get this person's email by request from the regional recruiter that you're dealing with for scheduling). Overall, I would say that while the interview process is extremely structured, it's no more difficult than the interview process of most other large companies that use the behavioral interview format. I highly stress preparing for the interview by searching the most common behavioral questions online and preparing detailed answers ahead of time. (If you write out the answers, you can even have the paper in front of you when you do the phone interview to refer to.)

      Interview questions [1]

      Question 1

      I didn't have a specific "most difficult" question, but have good, honest answers prepared for why you want to work for Progressive and "tell me a little about yourself." Additionally, for the Claims Adjuster/Claims Generalist position, make sure to prepare anecdotes that stress past customer service experience and keep the focus of your behavioral answers towards customer service experience.
      Answer question
      6