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      Senior Principal Customer Success Manager Interview

      Apr 8, 2019
      Anonymous employee
      Atlanta, GA
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 5 weeks. I interviewed at Salesforce (Atlanta, GA) in Mar 2019

      Interview

      Applied online via referral. The lead recruiter reached out a week later and was incredibly professional from start to finish. She worked closely with a recruiting coordinator who was also highly professional. I had an initial 30 minute phone screen with the lead recruiter to ensure my skillset, location, and desired job functions checked the right boxes to move forward. I then had a Google Hangouts video call with a Sr CSM and a Principal CSM. This interview was validating the following: team player, client-facing experience, knowledge of Salesforce, and most importantly - culture fit. Next was a 45 minute Google Hangout video call with the hiring manager. This (and the final interview) was the most in-depth interview. Several questions around sales/delivery experience, Salesforce knowledge, people management experience, personality-style questions, general interests, situational questions. This interview also explained the role in explicit detail and expectations were set around what the role would entail and how my performance would be measured. Next up was a 30 minute Google Hangout video call with a SVP of Sales. He was focused on how I would work with his team to drive sales, and ensure that I understood the joint functions I would be sharing with his team. I was asked about coaches/mentors from my past that stood out and why. Other questions included steps I would take to find and validate information. He asked why Salesforce, and why this role specifically. Final interview was 1 hour panel-style Google Hangouts video call with the hiring manager and two of his peers. The interview started with a 30 minute presentation (given by me). The presentation topic was of the candidates choosing relating to a Salesforce delivery project - the focus was the context of the project/client, the technology decisions, outcomes, and my role in the project. After the presentation, we spent 5-10 minutes on the questions related to the presentation. The next segment consisted of questions up and down relating to experience, outcomes I drove, problem solving situations, and interpersonal situations and how they would be dealt with.

      Interview questions [12]

      Question 1

      Describe how your career path aligns to this role.
      Answer question

      Question 2

      What 3 words describe your personal brand?
      Answer question

      Question 3

      Describe a problem that came about and what actions you took to solve it .
      Answer question

      Question 4

      How do you motivate people?
      Answer question

      Question 5

      How do you deal with customers that are non-responsive?
      Answer question

      Question 6

      What are some ways you deal with competing priorities?
      Answer question

      Question 7

      What are some activities you do outside of work?
      Answer question

      Question 8

      How do you reset expectations?
      Answer question

      Question 9

      What does 'being technical' mean to you?
      Answer question

      Question 10

      How do you align a group of people who have different desired outcomes?
      Answer question

      Question 11

      What 2 things from your background will allow you to be successful in this role?
      Answer question

      Question 12

      What 2 things do you think will be most challenging for you in this role?
      Answer question