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      Principal Customer Success Manager Interview

      Nov 22, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Salesforce

      Interview

      3 interviews Pretty simple with a presentation at the end A lot of "why here" and "how would contribute" Have a plan for the interview because it will show if you don't.

      Interview questions [1]

      Question 1

      Why do you want to work here? Why Salesforce?
      Answer question

      Other Principal Customer Success Manager Interview Reviews for Salesforce

      Principal Customer Success Manager Interview

      May 4, 2024
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Salesforce

      Interview

      This was one of the strangest and most unprofessional interview processes I've ever been through. After the first two interviews the recruiter calls me to tell me that actually they are offering the job to someone internally, and that they just had to post the job publicly, but they like me and want to continue the interview process but only if I can agree to work as a contract employee. Weird, but okay. I ask some questions about the pay and benefits for their contract employees and get told that another company handles that and she doesn't know. Weird, but okay. Then, a day before my final presentation, I emailed the recruiter asking to reschedule because I had a family emergency. I didn't hear back (and didn't follow up because... FAMILY EMERGENCY) and then was told because I no-showed my presentation that I was no longer under consideration. My jaw hit the floor. I really expected more professionalism from a company of this stature.

      Interview questions [1]

      Question 1

      What is the definition of SaaS
      Answer question

      Principal Customer Success Manager Interview

      Jun 25, 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 months. I interviewed at Salesforce

      Interview

      The recruiter was very communicative, the process took around 3 months in total and the follow up from her was great. Screen - hiring Manager interview, - other 2 managers interviews and panel interview.

      Interview questions [1]

      Question 1

      How do you manage a difficult customer?
      Answer question