I applied through a staffing agency. The process took 2 weeks. I interviewed at Santander (Bradford, Yorkshire and the Humber, England) in Apr 2013
Interview
Application, phone interview and then face to face interview (quick process as it started out as abbey national and we were the first intake of the "banking centre" so just fone interview the face to face. Pretty easy but know it's so different now
Had to go online for a video interview (same day as I applied) and answer basic customer service questions which where not difficult. The setup to access the service was quite easy too.
Interview questions [1]
Question 1
Name a time you dealt with a difficult customer service experience.
Applied online via indeed and had a video interview within about a month after applying. Not a difficult process and questions were mainly behavioural questions centred around communication skills and problem solving in different situations
Interview questions [1]
Question 1
Questions about communication and dealing with difficult situations
I had a call from recruiter with some basic questions and then I did a digital interview with recorded answers followed by a call from recruitment offering me a role
Interview questions [1]
Question 1
Describe a time you have used great customer service