I applied online. The process took 1 week. I interviewed at Santander (Bradford, Yorkshire and the Humber, England) in Dec 2019
Interview
The phone interview went really well. I was sweating through the whole because of how nervous I was. Just remember to breathe and don’t worry if you think oh they don’t like me. There is a chance that because you’re nervous, you’re just building it all up in your head?
Had to go online for a video interview (same day as I applied) and answer basic customer service questions which where not difficult. The setup to access the service was quite easy too.
Interview questions [1]
Question 1
Name a time you dealt with a difficult customer service experience.
Applied online via indeed and had a video interview within about a month after applying. Not a difficult process and questions were mainly behavioural questions centred around communication skills and problem solving in different situations
Interview questions [1]
Question 1
Questions about communication and dealing with difficult situations
I had a call from recruiter with some basic questions and then I did a digital interview with recorded answers followed by a call from recruitment offering me a role
Interview questions [1]
Question 1
Describe a time you have used great customer service